LE-52 error with Polish ISP

Technical Support
38

They got a lot bigger playerbase with 0.9 release we do not matter anymore.

39

Currently issue is not even recognized in known issues post. I’ve opened another support ticket.

40

Yeah its not on issues list also tickets are just be ignored by support.

I was expecting more from EHG

41

42

Issue has been recognized by game’s director and passed to the network team. Fingers crossed!

43

Hey Polish Travelers!

We are working on figuring out a fix for this. We apologize for the delay here, but it’s definitely something that is taking a bit of time to figure out. As soon as we have more info we will let you know.

7 Likes
44

I was about copy paste Steve answers from discord now :smiley:

45

Also i can’t believe how some people who don’t have problem are toxic toward us
, like…

46

Hey, thank you for the response. It is good to know you guys have acknowledged this issue.

1 Like
47

Mobile connection (PLUS, PLAY) works for me atm. Orange ISP not.

48

Looking at some other replies it seems like the issue isn’t exclusive to Poland nor Orange.

49

There are 2 other replies and yes there are some other people suffer from LE-52, but THIS one issue is tied to ORANGE ISP

50

I am not in Poland, but in the US (West Coast, Northern California) and have this issue as well on Comcast Internet.

51

Tried mobile connection as well (Play), didn’t work for me

53

How is it, do we have any updates?

54

Wireshark log for running Last Epoch from steam
wireshark_log.zip (257.9 KB)

tracert to failed route from my pc

λ tracert 44.240.38.130

Tracing route to ec2-44-240-38-130.us-west-2.compute.amazonaws.com [44.240.38.130]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  funbox.home [192.168.1.1]
  2    10 ms     4 ms     6 ms  192.0.0.1
  3     6 ms     4 ms     5 ms  gda-r11.tpnet.pl [195.117.0.229]
  4    12 ms    15 ms    16 ms  195.116.35.210
  5    22 ms    23 ms    20 ms  hbg-b2-link.ip.twelve99.net [62.115.47.250]
  6    22 ms    22 ms    20 ms  hbg-bb3-link.ip.twelve99.net [62.115.120.70]
  7    35 ms    35 ms    33 ms  ldn-bb1-link.ip.twelve99.net [80.91.249.10]
  8   110 ms   109 ms   108 ms  nyk-bb2-link.ip.twelve99.net [62.115.113.20]
  9   175 ms   175 ms   173 ms  sjo-b23-link.ip.twelve99.net [62.115.119.229]
 10   188 ms   179 ms   178 ms  vadata-svc077209-ic366609.c.telia.net [80.239.195.61]
 11   176 ms   175 ms   176 ms  15.230.28.19
 12   179 ms   179 ms   179 ms  150.222.97.91
 13     *        *        *     Request timed out.

I wonder why it tries to connect to the us-west AWS server.

1 Like
55

Steve post there basically yesterday xD
Its not easy fix, will prolly take some time, but they working on it.

56

Devs, please give an update on this as of today. It has been 5 days now that the game is not playable either in online or offline mode due to this LE-52 Orange ISP issue. I am willing to wait a few more days but not giving us an update every day about this is not very convincing or reassuring. If you can give us an ETA it would already be something. The game is unplayable with a VPN as well due to constant lags and disconnects. If your offline mode would at least actually be “offline” it wouldn’t be such a big issue. Please let people know about an ETA so they can decide whether to wait or ask Steam for a refund. Thanks. Good luck with the bug.

6 Likes
57

Hi! Orange ISP Warsaw, same problem, I cannot play!

58

yeah this issue isnt specific to poland or orange ISP, many people suffering from the same thing not being able to connect to online without using a VPN, im from Egypt using WE ISP and have the same issue, so does these other threads basically more or less…

and there’s prob alot more