Technical Support
Launcher Technical Support
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Megathread: LE-13, Others Being Caused by System Outages - Patch Being Deployed
We are working to address server-sidue issues which are presently causing multiple error messages, notably [LE-13] Authentication attempt failed on log in. This is our biggest priority, and we have a full team on-hand wo… |
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2 | 7667 | May 26, 2021 |
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Please Read Before Posting in Technical Support
Everyone wants threads opened in Technical Support to receive a helpful response as soon as possible. When the first post in a thread already has the information needed for an issue to be investigated, that helps those r… |
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0 | 5330 | June 16, 2020 |
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[Updated 08/05] Known Issues
This thread exists to document some widespread technical issues, and ensure that any known workarounds have the best possible visibility. We will be regularly editing the information listed here to remove issues that are… |
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4 | 12474 | June 16, 2020 |
| Major FPS drops - tried every guide |
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13 | 518 | July 26, 2024 |
| LE-52 (Literally Unplayable) |
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0 | 24 | July 26, 2024 |
| LE-77 Client Version is out of date |
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10 | 175 | July 26, 2024 |
| Server is unresponsive occasionally (mobs stop moving, etc.) |
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17 | 421 | July 24, 2024 |
| Game Froze and Lost my Harcore Character |
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1 | 53 | July 24, 2024 |
| Unable to complete dungeons due to load screen freezes or freezes during boss fights |
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10 | 190 | July 23, 2024 |
| Disconnected after setting gears into temporal sanctum's eternity cache |
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3 | 47 | July 23, 2024 |
| Graphic Option ingame not working |
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1 | 49 | July 23, 2024 |
| Region selection is in a permanent loading state, making me unable to login |
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0 | 22 | July 23, 2024 |
| Crashing aberroth fights |
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0 | 26 | July 23, 2024 |
| Sanctum is still unplayable |
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4 | 103 | July 23, 2024 |
| Imperial Era - Welryn Outskirts: graphics optimization issues |
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1 | 65 | July 23, 2024 |
| Crash to Desktop on Warlock - Lost HC Char |
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0 | 32 | July 23, 2024 |
| Game freezing but player responsive |
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2 | 70 | July 22, 2024 |
| Constant Crashes while playing |
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0 | 84 | July 20, 2024 |
| Game no longer notifies a Harbinger is nearby |
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0 | 35 | July 22, 2024 |
| Naal's Tooth not working on offline mode |
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3 | 200 | July 20, 2024 |
| LE-52 Error from BEFORE the update |
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1 | 110 | July 20, 2024 |
| Hardcore Character died when game bugged |
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0 | 34 | July 20, 2024 |
| All of my characters were deleted |
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3 | 87 | July 20, 2024 |
| Game crashed now wont load |
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2 | 94 | July 19, 2024 |
| "Mute Error Voice Lines" Bugged |
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6 | 228 | July 19, 2024 |
| Offline characters are not saved upon logging out |
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3 | 148 | July 19, 2024 |
| Teporal Sanctum loading screen stuck |
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7 | 332 | July 19, 2024 |
| Cannot connect to game server |
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5 | 142 | July 19, 2024 |
| Citadel Sewers "closed"? |
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2 | 68 | July 18, 2024 |
| Random disconnects/Infinite lag? |
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0 | 73 | July 18, 2024 |