Technical Support
Launcher Technical Support
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Megathread: LE-13, Others Being Caused by System Outages - Patch Being Deployed
We are working to address server-sidue issues which are presently causing multiple error messages, notably [LE-13] Authentication attempt failed on log in. This is our biggest priority, and we have a full team on-hand wo… |
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2 | 724 | May 26, 2021 |
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Please Read Before Posting in Technical Support
Everyone wants threads opened in Technical Support to receive a helpful response as soon as possible. When the first post in a thread already has the information needed for an issue to be investigated, that helps those r… |
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0 | 1359 | June 16, 2020 |
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[Updated 08/05] Known Issues
This thread exists to document some widespread technical issues, and ensure that any known workarounds have the best possible visibility. We will be regularly editing the information listed here to remove issues that are… |
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4 | 3553 | June 16, 2020 |
| Extremely slow start up |
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7 | 33 | June 17, 2021 |
| Loot filter page stuck on screen |
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0 | 6 | June 17, 2021 |
| Game crashed and exit when launched |
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3 | 23 | June 16, 2021 |
| "the oracle's aid" Portal bug |
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1 | 13 | June 16, 2021 |
| Game will not launch |
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5 | 42 | June 16, 2021 |
| Crashes leading to BSOD crash and lost character + stashes + gold |
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1 | 15 | June 15, 2021 |
| Renaming character? |
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1 | 14 | June 15, 2021 |
| Linux memory usage and persistent crash |
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3 | 33 | June 15, 2021 |
| Can't retrieve my characters |
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3 | 19 | June 14, 2021 |
| Constant Crashing |
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1 | 26 | June 13, 2021 |
| Screen Blacks Out Constantly |
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4 | 30 | June 12, 2021 |
| Ulatri Cliffs location start in the crash game |
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1 | 11 | June 12, 2021 |
| Intermittent Unresponsiveness at Login |
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6 | 92 | June 11, 2021 |
| "Last Epoch.x86_64" is not responding |
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5 | 32 | June 11, 2021 |
| GeForceNow loot filters |
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3 | 68 | June 10, 2021 |
| [0.8.2] Crash on Startup Standalone, then also via Steam |
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80 | 1040 | June 9, 2021 |
| Blood spires in echoes |
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1 | 22 | June 9, 2021 |
| Game progress not being saved to the cloud or accounts? |
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2 | 34 | June 8, 2021 |
| Game is freezing my PC |
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3 | 60 | June 7, 2021 |
| Game Crash like all 20min |
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6 | 86 | June 7, 2021 |
| [LE-13] Authentication error |
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1 | 23 | June 6, 2021 |
| Failed to Logging in |
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1 | 20 | June 6, 2021 |
| "Applying diffs" takes FOREVER.. Even on a 60mb Patch |
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5 | 20 | June 6, 2021 |
| New Player - Low Frame Rate and HOT Computer Basically Everywhere In-Game |
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7 | 73 | June 5, 2021 |
| 0.8.2H patch game loads and crashes on login screen |
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12 | 70 | June 5, 2021 |
| Abyssal Orbs Crashing Game |
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19 | 80 | June 5, 2021 |
| Stuck on logging screen |
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74 | 761 | June 5, 2021 |