Adding my WTF to this thread also.
“I just don’t understand where the expectation is coming from in the first place. It feels like this is being looked at this as though we’re withholding something that was earned. While I would think it’s more like we’re not giving double value for the tabs.”
Assuming this is an actual quote: I simply don’t understand anyone, especially a rep from the creator, that doesn’t understand this.
You ARE withholding something I earned. An in game stash tab costs in game gold. Each gold coin in game represents a unit of time that I have personally spent to acquire it. When I spend 1000 Gold on a stash tab, that 1000 gold represents an EARNED resource that I earned through playing the game and spending the time to acquire it…thus the stash tab, once purchased represents an EARNED resource…I spent an earned resource to purchase a thing, that thing becomes the Earned resource now.
“While I would think it’s more like we’re not giving double value for the tabs.”
So we agree, here, that a tab has some form of value. Nothing “Free” has value in a game so since you’ve agreed that a stash tab has “value”, and since I cannot USE that stash tab in Legacy, by definition it is something withheld that was earned. I payed X Gold in Cycle to have a “deposit/withdraw” stash tab and when transferred over to Legacy you gave me a “withdraw only” stash tab…by definition this is "withholding something that was earned…thus negating the original postulate.
Now we’re just dithering about how MUCH value that thing has.
This is not a difficult concept and it’s nothing more than corporate double speak by people who don’t want to admit they screwed the pooch and disenfranchised tens of thousands of customers out of hours of their time.
If I have to buy a stash tab, that stash tab is as valuable as an item I get that drops in game. You’ve already decided that items have value because you carry them over to legacy for me…ensuring that an item I find is never lost. Yet for my stash tabs you intentionally force me to LOSE those tabs by making them retrieve only and not replacing them in legacy nor refunding the cost for them.
I spend money on Cycle to buy a tab, that tab belongs to me…if you are not going to carry that tab in a usable way over to legacy, the gold I spend on those tabs on cycle should be refunded, otherwise there is NO REASON to play cycle ever.
With your current system every Cycle character is throwing time and effort away. You can’t really play the game without buying stash tabs and every stash tab you buy on cycle is throwing that money away for a TEMPORARY resource.
Instead EVERY player should IGNORE cycle and ONLY play legacy, that way their work is not nullified and no player is disenfranchised of their time spent buying stash tabs.
As a business, if your customer service people can’t figure this out, they should be replaced…it’s as simple as that. 10’s of thousands of players spent a collective 100s of thousands of hours obtaining the gold for the 100’s of thousands of stash tabs that you have made unavailable to those same players. That is not giving double value for anything, that’s robbing tens of thousands of customers of hundreds of thousands of hours of gameplay.
