[LE-51] Error on Log in Screen

Hello Team,
I can no longer log in when starting LE. I get an error message: “[LE-51] an unknown error occured…”.
This morning the game was running fine


Sorry to hear that you cant get in.

In the post, upload your player.log files and a dxdiag report. I’ll have a look at them and see if I can make any suggestions.

In the meantime, try verifying Steam game file integrity just in case :slight_smile:

Just Echoing here same LE-51 on launch, seems to be killing my internet connection, comes back as soon as i close the game…
My log
Player.log (1.1 MB)
DxDiag.txt (152.0 KB)

I have been getting the LE-51 error at login since Convergence launch. I’ve sent my files a couple weeks ago but did not get a response. I cannot edit my ‘display’ name to try and troubleshoot if that is the issue…I’ve checked the integrity of the steam files and uninstalled/reinstalled the game as well with no effect.
DxDiag.txt (98.2 KB)
Player.log (82.5 KB)
Thank you all for your time

Edit: I moved my response to your thread here: LE-51 Error After 0.9 g2 patch - #2 by psychodrive

Hey there

Your log has some specific errors about character data and user services

2023-03-31T20:07:59.3501448+00:00 Found stale entity 4 of type LE.Data.CharacterData in cache, replacing with newest entity.
2023-03-31T20:07:59.3912613+00:00 System.ArgumentException: An item with the same key has already been added. Key: 4

2023-03-31T20:07:59.3932566+00:00 User service error: GENERIC -

One thing you can try is creating a backup of your offline save folder (C:\Users<user>\AppData\LocalLow\Eleventh Hour Games\Last Epoch) and then deleting it and restarting the game.

For what it’s worth, you should have received an auto-reply from the support system. CHeck your spam folder. You can reply to that email

Hello, I deleted the folder and tried to log in to the game. Instant LE-51 error. I did not receive an auto-reply from the support system.

If you didn’t receive an auto-reply, I’d advise creating a new ticket and checking at the time it is created that you get one.

I still cannot log into the game. Support has no answers and I’m not sure what to do. LE 51 Error.