Game crashing (not responding), GPU usage goes to idle, whole system lagging until force close

Technical Support
1

Hello,

only happens since last few patches, didnt play a lot in the last 6 months. No problems before.
It happens more on 1440p than 1080p and lower graphic settings made me able to play for a few minutes.
It creates mouse and whole pc system lockups and GPU usage goes to idle and stay there until game is force-closed. All my drivers and BIOS are updated, other games no issues at all. It creates “Hardware errors” in my maintenance tab on win10, but as i said everything is up-to-date and hardware new and functioning.

2

Hey, Welcome to the forum…

Please can you post your system information & game logs - See https://support.lastepoch.com/category/35-useful-files

If possible, please post the windows 10 hardware error logs too…

3

Beschreibung
Aufgrund eines Hardwareproblems ist Windows nicht mehr voll funktionsfähig.

Problemsignatur
Problemereignisame: LiveKernelEvent
Code: 141
Parameter 1: ffff9c0f23c57010
Parameter 2: fffff8042db571c0
Parameter 3: 0
Parameter 4: 5cc
Betriebssystemversion: 10_0_19042
Service Pack: 0_0
Produkt: 256_1
Betriebsystemversion: 10.0.19042.2.0.0.256.48
Gebietsschema-ID: 1031

Beschreibung
Das Programm Last Epoch.exe Version 2019.4.8.30749 hat die Interaktion mit Windows beendet und wurde geschlossen. Überprüfen Sie den Problemverlauf in der Systemsteuerung “Sicherheit und Wartung”, um nach weiteren Informationen zum Problem zu suchen.
Prozess-ID: 3d50
Startzeit: 01d7234765e158f9
Beendigungszeit: 7
Anwendungspfad: D:\SteamLibrary\steamapps\common\Last Epoch\Last Epoch.exe
Bericht-ID: 6b07dfe8-6a5b-43b2-85a0-e70534023282
Vollständiger Name des fehlerhaften Pakets:
Relative Anwendungs-ID des fehlerhaften Pakets:
Absturztyp: Unknown

4

I would recommend:

  • Post about your hardware here (CPU, GPU, RAM, etc.)
  • Check the windows event log (Einfach Windows-Taste drücken und “ereignisanzeige” auswählen - dann auf der linken Seite im Reiter “Anwendungen” oder “System” nach dem letzten Error suchen); it shows more Info
5

Player.log (24.2 KB)
Player-prev.log (26.9 KB) le_graphicsmanager.INI (525 Bytes) this is very low and didnt crash yet, i changed the file and not ingame. If i go to 1440p or increase graphics it crashes shortly after and every time that happen i feel like my PC gets a permanent dent as it lags my entire system.

Rest on the way.

6

I played LE for years and my system always ran it smoother than most people.
ROG strix 1080TI, 3200MHZ RAM 32gb Corsair Vengeance(runs on 2666mhz atm), AMD Ryzen 9 3900XT, ROG strix X570E-gaming mainboard.

- System

|||- Provider

[ Name] Application Hang

|||- EventID 1002

[ Qualifiers] 0

Version 0

Level 2

Task 101

Opcode 0

Keywords 0x80000000000000

|||- TimeCreated

[ SystemTime] 2021-03-27T20:26:51.7810144Z

EventRecordID 19406

Correlation

|||- Execution

[ ProcessID] 0

[ ThreadID] 0

Channel Application

Computer Zuldra-PC

Security

- EventData

Last Epoch.exe

2019.4.8.30749

3d50

01d7234765e158f9

7

D:\SteamLibrary\steamapps\common\Last Epoch\Last Epoch.exe

6b07dfe8-6a5b-43b2-85a0-e70534023282

Unknown

55006E006B006E006F0077006E0000000000

7

DxDiag.zip (16.1 KB)

output_log.txt (35.6 KB)

output_log.txt (3.1 MB)

Cannot find any launcher logs

8

Hi,

Please can you try the following and see if it helps with stability:

  1. Disable Antialising and see if that helps with stability?
  2. Set the frame limiting to 60fps
  3. there was a recent update - please verify your steam files if using steam.

These changes are just to test if it stops crashing… if it does, then re-enable them and see if it crashes again.

9

Game is working right now on very low + no antialising and on 60 fps cap (usually i play 119 cap). I did reinstall the game before trying yesterday and also the game file repair didnt show anything before or now.

Edit1: Antialising and 120fps back on no problems except the game is running at 40% GPU usage and cant keep up fps at 120. Background fps cap doesnt work if i tab do 2nd screen.

Edit2: Tried on 1440p, 120 fps, medium settings and it works. No crashes so far. Im fine with 60 fps and 1440p, but even that crashed for me yesterday like 10 times in the last week.

Edit3: I managed to crash it going from 1440p, high, 60fps cap to 120fps cap. Within few seconds i had white points flickering in the screen and it then locking up + my mouse also got stuck for seconds. Closed it with task manager.
le_graphicsmanager.INI (504 Bytes)
Player.log (63.3 KB)

10

I wouldnt use antialiasing at all… lots of people have reported better stability with it off and TAA mode caused crashing for them…

Background FPS is a known problem… Seems to have something to do with window/fullscreen exclusive but I dont think anyone found the exact reason.

I doubt that many people can run LE at 120fps @ 1440p… There are plenty of performance issues that cause fps spikes … Imho, if you can get anything stable with spikes not going lower than 60fps then you are doing VERY well in comparison to others.

The main thing I always recommend is to get it stable, then get it running at an FPS you are happy with… I would ignore most eye-candy right now unless you just want to see what it looks like… Until the devs get to optimising performance, it just doesnt make sense to push LE till it breaks.

11

Beschreibung
Pfad der fehlerhaften Anwendung: D:\SteamLibrary\steamapps\common\Last Epoch\Last Epoch.exe

Problemsignatur
Problemereignisame: APPCRASH
Anwendungsname: Last Epoch.exe
Anwendungsversion: 2019.4.8.30749
Anwendungszeitstempel: 5f2ac944
Fehlermodulname: UnityPlayer.dll
Fehlermodulversion: 2019.4.8.30749
Fehlermodulzeitstempel: 5f2acab1
Ausnahmecode: c0000005
Ausnahmeoffset: 000000000045d00a
Betriebsystemversion: 10.0.19042.2.0.0.256.48
Gebietsschema-ID: 1031
Zusatzinformation 1: ca32
Zusatzinformation 2: ca321efeb61fefb363a5eea02d830635
Zusatzinformation 3: 0a8a
Zusatzinformation 4: 0a8a63d8f2d3df38c7fc9bc5bcc8c568

Weitere Informationen über das Problem
Bucket-ID: 322360798509aac9a86e715b3c9dfbae (1760469141021391790)

New crash report, this time it looks different.

12

((Bit difficult to see the progress when you edit old posts…))

Not sure how you are doing the testing but I wouldnt change so many things at the same time… Single things like TAA antialisaing cause instability so if you change the graphic settings you will struggle to find the one thing that is causing the most trouble…

I would leave the graphical settings all to low or disabled and only change the res/fps cap each time…

Eg.
Res 1080p, 60fps, all graphics very low or disabled.
Res 1080p, 120fps, all graphics very low or disabled.
Res 1440p, 60fps, all graphics very low or disabled.
Res 1440p, 120fps, all graphics very low or disabled.

If its stable, then add graphic setting changes one at a time… That way you can hopefully find the exact setting that is causing your problems.

13

I did do that, is that not in the logs? I only ever changed one thing played for a minute and then added the enxt, while switching back and forth in fps.
The thing that crashed it was from high + 1440p + no antialising + 60fps to 120 fps. Anything below worked just fine. I uploaded the new logs from the crash in the edit.
And these settings crashed me yesterday aswell just with antialising on and not off. Doesnt seem to change anything in stability for me.

14

Its impossible to tell when you edit old posts…

15

So does any combination of settings work?

1440p, low graphics no antialiasing, 60 fps?

16

Also… are you just changing the top graphic setting from high to low or are you manually changing each of the specific graphic settings - this can make a difference because some people have reported problems when just changing the global setting at the top…

17

All combinations from very low to high works as long as its not 120 fps capped on high. I thought its less spammy if i edit my post.
And i thought the log file should show what i changed?
I did change the master setting, no individual ones. Only TAA or off.

18

output_log.txt (35.6 KB) Player.log (63.3 KB)

19

I dont know how i can make it more clear. Guess write down all combinations but thats very tedious.

Res 1080p, 60fps, very low, antialising off/on
Res 1080p, 120fps, very low, antialising off/on
Res 1440p, 60fps, very low, antialising off/on
Res 1440p, 120fps, very low, antialising off/on
Res 1080p, 60fps, low, antialising off/on
Res 1080p, 120fps, low, antialising off/on
Res 1440p, 60fps, low, antialising off/on
Res 1440p, 120fps, low, antialising off/on
Res 1080p, 60fps, medium, antialising off/on
Res 1080p, 120fps, medium, antialising off/on
Res 1440p, 60fps, medium, antialising off/on
Res 1440p, 120fps, medium, antialising off/on
Res 1080p, 60fps, high, antialising off/on
Res 1080p, 120fps, high, antialising off/on
Res 1440p, 60fps, high, antialising off/on
Res 1440p, 120fps, high, antialising off/on >>> crash

Edit(I cant post anymore for 21 hours!?):

Its just weird, the crash was with 88% GPU usage. But that might be the case, but i have to play for longer to say if anything below really is stable. I did crash at the same settings yesterday tho with antialising on and today it was off.

Also i played LE since demo 3 years ago with the same GPU and i could run it on very high at least with 120 fps. Obviously not stable and some harsh drops in certain zones or certain monster types but thats just anyones issue for the most part.

20

Ok… So from what you have tested…

LE works ok UNLESS you set the graphical settings to 1440p AND High AND the Fps cap to 120. Anything lower is ok.

My guess would be that that is then the upper limit of your 1080 gpu with LE in its current beta state… Once they do optimisation then maybe you could run it at higher settings but at least you have been able to find a “stable” configuration. My 1060 gpu cannot do more than 75fps at 1080p on very low settings.