It’s an intresting investigation, but why would this affect to some people and not to everybody? Because not everybody is experiencing the constant DC’s at map change…
Yesterday played the game without an issue after losing connection trying to log in or load a zone but now today it’s doing it again
That’s the real question, and my own network knowledge is too limited to be able to come up with a possible explenation. The only other fact I have it that I’m on VDSL, and all my other friends have Cable, either from Orange or Telenet. So there might also be a packet difference between these 2 technologies that don’t play nice?
To find the real reason EHG needs to come out of their shell and get a one on one session with one of us. I’ve tried to get their attention and to get in touch. I’m sure we can figure out togheter what the real issue is. But as with most companies, it’s hard to get in touch with the people doing the real stuff, in this case handling the network engineering.
If I find something else I will update it here. For now the MTU trick will do. But I do have the same issue that it first works at 1100 and I have to keep lowering it time after time. So it seems some other mechanism in also in play that’s not playing nicely. As you can’t limit the package size forever. And as mentioned before you normally never should do this manually in the first place.
You are lucky one then. I have tried the MTU and even at 300 I have the same ammount of DC’s no difference at all. I also tried Cloudflare… nothing…
I opened a ticket and they told me that this is a bug and that we will have to wait until the developers fix it. My concern here is that this bug is already there since pre-release… so I am loosing faith and start thinking that their priority is not us.
Guys, after multuple days of not being able to play I finally got it working. This worked for me, give it a shot.
- Changing DNS to 1.1.1.1
- Install Cloudflare warp
- In preferences change connection type to HTTPS
- Turn Cloudflare warp on.
That doesn’t work for me 
But changing DNS on Windows and then installing Cloudflare wrap doesn’t make sense because at the moment you activete cloudflare it will change the DNS and it doesn’t allow you to modify them.
I am on cable and have the same issues as you, so we can cancel that out.
However, my ISP has an IPv4 Tunnel that emulates IPv4 features while i am assigned an IPv6 adress. This caused issues with e.g. Anno1800. Maybe it could be the culprit in this case aswell.
Just wondering, where did you open a ticket and actually get a reply? I can’t even get them to talk on the discord, the medium that is meant to communicate.
In-game, press ESC menu and you will see a Support option.
I’ve made several bug reports, never had any answer, whether I checked game breaking/Unable to progress or not.
There is a difference between Bug report and Support Ticket. That’s why I got a reply from the Support ticket, but never form a Bug report.
Ah, never noticed the support button when in-game and calling the menu. I’ve sent them a mail. We’ll see if I get a reply or not. Thx.
I didn’t know I was in the same boat as some people after disconnecting almost everytime I was zoning during the campaign.
Then I realized I was also disconnecting 90% of the time while zoning in Temporal Sanctum as well and I found this topic, thankfully.
I can tell you that installing Cloudflare WARP did it for me (PC, Windows 10, default Cloudflare WARP settings). I haven’t disconnected again in Temporal Sanctum so far, fingers crossed.
Hopefully this issue gets fixed at some point in the future so I don’t have to use a VPN to play the game but I don’t think it’s going to be high on their priority list to help a few unlucky dudes with routing problems
I began experiencing this after the 1.0.1 update last week. My existing online characters cannot leave End of Time, I just get disconnected when trying to zone transition. I made a new character who was able to get to the second zone (fire forest) but is unable to enter the first town. Sadly still an issue on version 1.0.2.
I’m on Linux Ubuntu 23.10. My wife is not experiencing this issue, her computer running Windows 10.
I checked the logs for my infinite loading screens in monolith and it seems to be the same root cause like the disconnects in loading screens. Less MTU is way more stable for me in monolith now aswell.
So maybe both issues can be resolved in one swoop.
See: Infinite loading screen - #44 by Terror_5
Just confirming this issues has persisted since testing of multiplayer, I also did some network testing with VPNs and got it working again but I don’ think the dev team knows how to track it down to the root and is probably going back and fourth with the IaaS team to figure it out.
This is the core reason I am telling my mates to wait on this game and not go in on it till they get everything stable. If they can, I too am losing hope.,
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EU WEST - I downloaded CloudFlare Warp and it didn’t work for me. I was stuck on loading screen… I tried to change mtu,”, but also it didn’t work. Right now I can’t play with getting disconnect every 5-10 minutes
Hello all,
I just wanted to inform that I found the reason for me to get those constant disconnects. Apparently the game uses P2P for something content I guess specially when changing zone during the campain.
In my home firewall I had the P2P blocked and that was breaking the connection in my case. So review this on your side because it might be the problem.
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Hey man,
The MTU fix was kinda working for me, but it got worse over the week. After your hint with P2P Firewall, i sifted through my Router settings and found a Firewall/Filter option, that disables the Teredo-protocol for IPv4/IPv6 Tunneling.
After activating said protocol, i just ran 3 Temporal Sanctums with default MTU=1500 and no loading screen DCs for me (This NEVER worked, either gigalucky or it was the culprit). I can keep you guys posted on if it is successful further down the line.
Edit: 4th Temporal Sanctum - DC in first loading screen. Server rejects MTU=1500 and classic error log message -.- see ping 78.159.123.153 -t -f -l 1500
Aaaaand again see ping 34.107.31.210 -t -f -l 900
So issue not resolved
Player.log (2.8 MB)
Struggling with this issues since Release day. I figured it was servers and i was trying to be understanding. But its been a few weeks and i can barly even play with my friends i convinced to buy it.
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