I have this exact same issue with all the same symptoms. Also on Comporium. I downloaded the free version of Proton VPN to play for now. Not ideal. Its pretty laggy and unstable.
I already entered a ticket but I suggest everyone enter one at support.lastepoch.com. I basically was told it was forwarded to their QA and it was closed but I didn’t know to put in the Comporium ISP possibility.
+1 also comporium.
I paid the $10 for a month of Proton after getting frustrated with the free version booting me every hour. It’s reliable now, but this shouldn’t be an issue to begin with.
Someone should let the devs know Comporium is like all of south carolina’s users.
I posted in discord under server issues channel, submitted an in game bug report, and a ticket on the support web site. Everyone else is welcome to do so as well.
I broke down and paid for a year of private internet access - it was like $40 for the year or something, connects me through washington, DC - ping on the east coast server is good (12 MS).
Soon as i turn off the VPN however it boots me - i did submit bug report as well.
This is disheartening…
I guess they’re not concerned with fixing the problem.
new patch, still broken
I also have Comporium. Same issue. I have to use a VPN to connect.
I did make a support ticket to Comporium about this a few minutes ago, linking them to a few different threads on this. Maybe they have something misconfigured or blocked by accident? One can only hope.
I’ve been trying to troubleshoot this. I think Comporium is doing something weird with UDP packets that LE’s login servers don’t like. I’ve worked around it with Cloudflare Warp but it’s really frustrating.
This seems to have worked for me so far… is this free forever?
this worked for me! thanks so much been using a crumby vpn for a month with huge lag spikes.
I’d say “free as in beer”. As in you’ll pay for it later, I’m sure. Hopefully not before Comporium or EHG fix this mess.
I’m blown away this is actually a thing in the first place, over 30 years of PC gaming and never seen anything like this before. The fact that it hasn’t even been acknowledged, let alone resolved, has me questioning the company behind this game. Every time there is a patch I think, “Surely, this is gonna be fixed now”. 
Unfortunately this isn’t something we have power over. It’s not our servers blocking your connection, it’s the ISP blocking connections to our servers. The only way for this to be resolved is for the ISP to allow-list our servers.
We have tried reaching out to a number of ISP’s regarding this, however we’re not a large enough entity for most of them to even be willing to talk to us - Each has advised us that their customers would need to reach out to them about it.
We would love to be able to globally resolve this and have Last Epoch easily available to everyone without ISP politics, but we don’t have that kind of pull (at least not yet). The only real way to try to get this resolved is to have your ISP allow connections to our servers.
I spoke with Comporium and they are looking further to see if there are any IP subnet blocks that would somehow stop traffic from reaching LE servers. I don’t think they are going to find any as I can traceroute directly to those IPs with no problem.
They did give me a list of known blocked TCP and UDP ports which don’t contain any of the ports used by LE.
TCP and UDP ports
Comporium Internet Technical Support
1:53 PM (0 minutes ago)
to me
Greetings,Below is the blocked TCP and UDP ports that are being blocked as of right now. Let me know if you have any more questions or concerns.
UDP Ports: 25, 135, 445, 139, 8998, 990, 991, 992, 993, 994, 995, 996, 997, 998, 999, 137 138, 3127
TCP Ports: 25, 135, 445, 139, 593, 3127, 5554, 9996, 9995
Best,
Comporium
Customer Contact Center | Internet Tech Support
Now, I can give EHG my IP address or even my subnet to do a small of work confirming the same on their end. A blanket denial with no research means nothing and is just EHG avoiding the issue.
I’d be happy to reach out to the ISP to request support on this, but would need your guidance on what to ask for. What do you think is getting blocked by the ISP?
Thank you for actually responding and trying to give us any kind of information in regards to this issue. I already have a static IP address setup with this ISP. If you are able to provide what servers need to be added to the allow list, I can test this theory out.
Putting that to the side for a minute, how is it that Last Epoch is the only game in the history of games that this ISP just happens to be blocking? That seems oddly specific, I mean literally no other game, including significantly smaller ones have ever had this issue. So what weird stuff are you guys doing that has automatically made them block you? Maybe I’m wrong, if so someone please name another game you can’t play in comporium because they are blocking the servers? Make no sense at all
Hate to say it, but I think you’re right. This issue alone throws up so many red flags, empty comments shifting blame with no information to back the claim. Even though we’re willing to help solve the issue, EHG gives us nothing of substance to even attempt to fix. Either EHG doesn’t know or doesn’t care… Yet doesn’t have the courage to let us know which one it is.
Just found this copy and paste message on reddit from 11 months ago so it’s nice to know you’re pumping the same empty statement and almost a year later still not actually providing any real information to help people resolve the issue that you claim is our problem to fix. yikes! How embarrassing for you https://www.reddit.com/r/LastEpoch/comments/1d9k2p6/comment/l7e4g39/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button
I’m happy to hear you don’t encounter this with other games at least! It’s never fun to be completely shut out of gaming. However, we’re not the only game this happens to, it’s actually a fairly common thing - it’s just different ISP’s with different games. Bigger game companies often have the clout to force ISP’s to unblock them, but we unfortunately don’t. Typically what happens is some sort of unfavorable service uses a set of IP’s, the ISP blocks them, then they just never remove those blocks when those IP groups get reassigned.
I also want to clarify: The message you found on reddit, was posted within minutes of the post I made above, because I wanted to provide a response to both users on the Forums here, and Users on Reddit with the same reports. I apologize if it felt like I wasn’t personally writing a response, and it was some sort of template.
As far as information backing up what we’re saying: as many users have reported with this, a VPN works. If a VPN works, it’s not our servers - because it’s the same servers, connecting through a different route. It means something on the default route, your ISP, is stopping communication. If no VPN works, than it may be something else going on.
While this is an issue with ISP’s, it doesn’t mean we want to just ignore it however. There’s some potential solutions we’re looking into to, not circumvent ISP blocks, but provide with routes around blocks that weren’t aimed at us intentionally. Unfortunately none of these solutions are little systems we can add on, and require quite significant infrastructure work to implement, so won’t be available in the short term. The quicker solution, available now, is for the ISP to unblock our IP Groups. We do not know what part of the route your ISP has blocked, only they would know that. in your player.log file, you should be able to find specific IP’s it failed to connect to, to provide to your ISP as an example. The IP’s are dynamic however, so it won’t be the same IP every time. I fully get constantly getting kicked back and forth, when we tried to contact a couple ISP’s with this issue, we were even told to talk to the game company. Unfortunately, like what they have blocked, there’s nothing we can do about how they handle unblock requests.