[0.8.2] Game crashes on startup

Technical Support
1

Hey,
After the update the game crashes on the login screen when the blue portal is visible. It worked fine on 0.8.1.

Here’s what i’ve tried:

  • Verify the game files multiple times on steam
  • Downloaded the standalone client
  • Clean install of nvidia drivers

Here are crash, dxdiag and settings files:
Crash_2021-05-25_095913217.zip (45,8 KB)
DxDiag.txt (115,8 KB)
Last Epoch.zip (11,7 KB)

Thanks in advance

2

Hey… Welcome to the forums…

Its tricky to say right now as there is a known login issue affecting some people that the devs are working on that could be what you are experiencing… no way to know until the devs fix/post an update about it.

However, the crash logs are saying that the error is in nvwgf2umx.dll which is in part of the Nvidia Direct3D drivers… Your clean install - did you do a full uninistall of the drivers in safe mode and then reinstall new drivers? Perhaps the file is corrupted…

3

Thanks for the quick reply.

I’m not sure if it’s the same problem as I see buttons, the information that I’m being logged and then boom crash :slight_smile:

As for clean installation. I’m using Geforce experience, there’s an option to install the drivers again and I’ve checked the checkbox clean installation.

I guess, i’ll just wait. Maybe it will fix itself.

4

Ok… This doesnt actually do a proper clean install… Sometimes graphics cards drivers get borked in a big way and no amount of reinstalling will actually work because the files are not removed by the reinstall properly. Just to be sure, I’d try something like DDU - the EHG devs have a post about how to do this too. Doing it manually is possible but tedious…

Obviously the login issue may still apply…

5

Similar, if not identical issue. Lots of info including diag files in my post https://forum.lastepoch.com/t/0-8-2-crash-on-startup-standalone-then-also-via-steam/38132

As far as drivers being the cause, I have tested 3 different NVidia versions and all produce the same crash. Each version was “clean installed” using DDU, which I have been using for many years.

I think and suspect that this is more of a conflict issue with DX11 personally, but that is my best guess from research and going through the diag & crash files. More info in my thread from my situation.

6

I’ve fixed it :smiley:

Here’s what helped me.

  • Download the drivers from official site
  • Close everything in the background (browser, discord, nvidia controll panel, etc)
  • Unplugged the headset
  • Install the drivers as custom installations
  • Select “Clean installation”
  • Wait
  • …
  • Profit

Finally i can play the patch i’ve been waiting for so long :slight_smile:

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7

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