Total hard crash of computer only while playing LE

Technical Support
1

For the past couple of months, LE has been hard crashing my computer.
The screen turns off and what sounds like all the fans in the desktop whirr up to full speed until I hard turn off the computer by holding down the power button for 8 seconds.
The steps I’ve taken so far:

  • Sent computer back to supplier for warranty repair (they found no issues) and they did a full reinstall of Windows and updated all drivers.
  • Replaced power supply
  • Updated BIOS

The crash still occurs seemingly randomly when character is fighting stuff, character is running around the map, or character is in town. This is on many different characters. The crashes can have a week between them, or have 2-3 per day…
I have not had any crashes while in character selection so far - that said, I spend very little time there.

le_graphicsmanager.ini (519 Bytes)
DxDiagforEHG.txt (100.3 KB)

Player.log (555.3 KB)

1 Like
2

I have the same issue!
It’s completely non-deterministic. Often happens inside of an echo where all of a sudden by computer will freeze up and then hard-reset.

1 Like
3

I have the same issue since 1.2
This can happen either in 5 minutes or in 5 hours. And this happens only in LE.
Player.log after crash:
Player.log (279.4 KB)
le_graphicsmanager.ini (552 Bytes)
DxDiag.txt (110.6 KB)

4

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