Screen is black or flashing black & crashing on startup

[possta]

I’ve been experiencing two issues:

1. There is black flashing after loading into a zone.

2. The game is crashing when loading into a zone and on startup.

I was playing in offline mode when these issues occurred.

I’ve attached the player logs from when these issues have occurred. The Player.log file is the black graphic flashes, and Player-prev.log is the crash.

Currently, I have tried verifying the files via Steam and uninstalling/reinstalling the game.

Player.log (52.1 KB)
Player-prev.log (40.1 KB)

[Mieu]

Hi,
I’ve checked your log file. Just before the crash there’s an error:

Could not allocate memory: System out of memory!
Trying to allocate: 1141936B with 32 alignment. MemoryLabel: VertexData

If this happens during startup delete The Graphics .ini File. This should reset settings to lower nad allow you to access options from in game.

Since i don’t know on what setting are you playing, try this:

• Lock the FPS to 60
• Lower the resolution to 1080p
• Lower overall quality to medium

Check if this solves the problem. Check the RAM/VRAM usage during game initialization.

[possta]

Thank you! That seems to have solved the crash. Unfortunately, I’m now stuck in a loading screen to a monolith. I waited for a few minutes before quitting the game, and I’ve attached the log for that session here.

Player.log (67.4 KB)

[Mieu]

There’s a crash in the log file, but no obvious cause.

Try verify the game files. Maybe crashes corrupted some files.

2023-04-26T17:00:44.2774611+00:00	System.NullReferenceException: Object reference not set to an instance of an object.
  at LE.AssetManagement.SceneReferenceManager.PreloadScene (System.String sceneName) [0x00000] in <00000000000000000000000000000000>:0 
  at SceneService+<LoadSceneAsync>d__16.MoveNext () [0x00000] in <00000000000000000000000000000000>:0 
  at SceneService.LoadSceneAsync (System.String scene, UnityEngine.SceneManagement.LoadSceneMode loadMode) [0x00000] in <00000000000000000000000000000000>:0 
  at LE.Services.Transitions.OfflineTransitionService+<DoTransitionAsync>d__6.MoveNext () [0x00000] in <00000000000000000000000000000000>:0 
  at LE.Services.Transitions.OfflineTransitionService.DoTransitionAsync (LE.Services.Models.UserIdentity userIdentity, System.String targetScene, LE.Services.Models.TransitionInfo transitionInfo) [0x00000] in <00000000000000000000000000000000>:0 
  at LE.Services.Transitions.OfflineTransitionService+<Default>d__7.MoveNext () [0x00000] in <00000000000000000000000000000000>:0 
  at LE.Services.Transitions.OfflineTransitionService.Default (LE.Services.Models.UserIdentity userIdentity, System.String targetScene, System.Byte gateId) [0x00000] in <00000000000000000000000000000000>:0 
  at MonolithRunsManager.StartQuestEcho (TimelineID timelineID, System.Int32 difficultyIndex, System.Int32 questEchoIndex) [0x00000] in <00000000000000000000000000000000>:0 
  at MonolithTimelinePanelManager.chooseQuestEcho (System.Int32 questEchoIndex) [0x00000] in <00000000000000000000000000000000>:0 

[possta]

I’ve tried verifying the files a few times, but that never solved the issue, unfortunately. I did have another crash when I tested later, too.