Random crashes

Technical Support
11

2 weeks, still nothing.
As a last try to do really everything I can do to help you helping me:

I tried to capture a crash (I used XSplit). Suddenly the game didn’t crash anymore, instead it dropped to 1 FPS. Still better than a crash I guess.
Until I got to the second Monolith quests, where this happened:

(Crash happened where the screen tearing appears. There was no tearing, simply a unity-appcrash window. XSplit made some tearing out of it)

So, you made me spend hours of my time trying to get this running. You made me even download XSplit and some bs video editing software. And you made me upload it to YT. All I want now is a simple: “Seen”. Thank you…

From all the games I’m playing its only LE with these problems, so I’m more than sure that it’s not hard- or software related.

I am by far not the only with crashes and problems, and I am also by far not the only one getting zero repsonse. What happened? Did the game become too big and there are too many tickets? Or did you just stop caring? :confused:

12

UPDATE:
Googling this error code: “UnityPlayer.dll caused an Access Violation (0xc0000005)
in module UnityPlayer.dll at 0033:103fe2ad.” will bring you to an endless variety of results. Most of them resolve in “Uninstall Citrix”. I never used Citrix to begin with.

I wiped my hard drives clean and reinstalled Win10.
On my system now:

  • Newest Win10 Pro
  • Newest GPU Drivers
  • Freshly flashed BIOS/UEFI
  • Steam
  • Discord
  • Chrome
  • WinRAR

Nothing else (besides all the Windows stuff ofc).

And well, guess what: game is still crashing randomly (right now in a Sewer tilemap Monolith).
Log: Crash_2020-10-28_200914678.zip (46.7 KB)

Ye, whatever. I’ll give up. 18 days. No help. Not even a dev/mod respsonse. No idea what happened to you guys.

13

Similar crash for me. This was occasional, but now seems to happen within minutes, if i leave the game idling.

Faulting application name: Last Epoch.exe, version: 2019.4.8.30749, time stamp: 0x5f2ac944
Faulting module name: nvwgf2umx.dll, version: 27.21.14.5709, time stamp: 0x5f91adb3
Exception code: 0xc0000005
Fault offset: 0x000000000021162e
Faulting process id: 0x213c
Faulting application start time: 0x01d6b89e1ee0b9e1

14

Update last crash closed the game screen but steam still saw the game as running. Exited steam, rebooted, and validated file integrity in steam. this found one bad file and replaced. the frequent crash didn’t return tonight.

15

Uploading the crash files helps.

16

Hey man,

the difference between your crash and mine is: for me it’s the unityplayer.dll which causes an access violation. For you it’s a driver file (nvwgf2umx.dll).

You could fix this by making sure that your driver is up to date.
If it actually is up to date, try DDU (Display Driver Uninstaller: https://www.guru3d.com/files-details/display-driver-uninstaller-download.html) and reinstall the newest driver afterwards. Maybe there went something wrong with a driver update.

Good luck!

17

Whom is uploading the crash files helping?
I’m trying not to be toxic here, but this thread has over a month in age and still got 0 replies from any dev/support/mod/… So I doubt that there is anyone interested in this at the moment.

18

I understand your frustration, but they do usually ask for the crash file so I was just asking for it so that it’s available for them when they do get round to looking at it.

1 Like
19

Yeah, no offense, nothing personal. Frustration is the right word here :wink:
I guess it’s understandable.

1 Like
20

Hi there,

I’m very sorry about the issues you’re facing and I apologize for the non-existent response from us. It’s been a very busy time internally, but I know that’s not an excuse.

I also very much appreciate the lengths you’ve gone to for providing information and trying to resolve this issue.

Unfortunately, I don’t have a firm answer or suggestion to give you, which I’m sure is disappointing. I’ve looked at your crash reports and while I see the error it’s reporting, I can’t see the reason why it’s occurring. I’ll pass on the files to a developer as well to confirm, but there doesn’t seem to be a ton of actionable information.

It looks like you’ve tried everything from what we normally recommend in this case, except for perhaps one thing: have you tried playing the game on the lowest graphics settings you can? (i.e. Master Quality turned down, as well as everything else).

Obviously that’s not a way we can expect you to play the game, but it would be helpful in determining if the problem is potentially caused by a specific graphical feature. For example, I’ve seen some reports of turning off anti-aliasing helping stability, but I haven’t confirmed that and it certainly seems like it could just be placebo. But, it should be easy to try.

We do have a potential fix for crashing issues we’ve seen on Nvidia graphics cards coming in our next patch, Beta 0.8, but it doesn’t seem to match the errors you’re reporting. Regardless, I would definitely appreciate you trying out that update when it is available.

I don’t imagine you kept the RX 5700XT, but we did find and resolve the most prominent crashing issue that was affecting AMD graphics cards back in June. I don’t think that helps you now, I’d just like to provide you with some evidence that we don’t completely ignore crashing issues. We certainly do need to improve though.

I think that’s about all I can offer at the moment, but I’ll pass this along. Again, my apologies for the situation.

2 Likes
21

Hi man,

first of all: thank you for responding. Even if it comes kind of late (I know you are working in a small team), i feel heard now. I know it sounds kind of childish, but sometimes you just want to be heard. Even a “sorry, super busy here, no time to help, will come back to it” is waaaaaay better than nothing in the end :slight_smile:

I know that there won’t be a simple solution to MY problem, and I don’t want the whole wide world to care about my crashes, but thanks for checking this out and forwarding it.

No, I gave back the 5700XT (this whole driver thing was a mess; I couldn’t use my PC anymore, it was not related to LE :wink: ) and turned to team green with an RTX2070.

I just followed your suggestion and turned everything graphic related to very low / off (yes, AA too), but I just crashed again about 10 minutes into the game.

So thanks again for answering this post.
This is what customer care is all about: giving them the feel that they matter and that you understood their problem. The solution is not that important at all (I mean yes… but… you know what I’m trying to say). And yes, I also understand that you guys are a small team with high ambitions creating an awesome game. With only a small percentage of people having issues you can’t focus on them. But - as you just did - a simple reply works wonders :wink:

So I guess I’ll wait for the 0.8 update and keep this post up to date.

Thank you!

(EDITS: grammar and stuff… not a native english speaker)

1 Like
22

Update on 0.8.0:
Still the same. Game crashes, no matter what I do. Crashed twice during gameplay and I also tried just standing arround in a hub => crash after a few minutes. Without any inputs at all.
So like before: completely out of ideas.

1 Like
23

-Push-
Problem still without solution. Not just me, according to all the crashes threads in this sub.

24

-Push-

Don’t want this post to be entering the void so I have to start all over in 1-2 years, when there will be some focus on all those crashes. Guys, as posted above: Why don’t you simply reply something on all those threads? There are so many right now…

25

Hey… Chipping in on your old post…

Not sure if it would help in any way, but the thought crossed my mind while reading your posts… Do other high graphics Unity based games run ok on your system?

I have no idea regarding the Unity platforms implementation or if this is a stupid suggestion but perhaps knowing if other Unity games cause similar or no problems on your system may help steer the Devs in finding what is causing the problem?

Just a suggestion?

ps. Obviously LE uses more than just plain Unity but hey…

Unity games 2020 (Wikipedia)

1 Like
26

Thanks for your suggestion here. But I think LE is my only “graphics heavy” Unity game.
Some of my other unity games: Temtem, Among Us, Rimworld, Pillars of Eternity 2, Pathfinder: Kingmaker, Risk of Rain 2, Hellpoint, …
They are not really graphics intense. And none of them ever crashed. That in addition that I’m by far not the only one with crashes (which became more and more frequent with every additional update) simply let’s me jump on the conclusion: it’s about LE.

Do you know of any cheap game / demo of a more graphics heavy unity game? So I could try this, too - just to be sure.

Thanks man!

27

Just a thought then…

The issue is without a doubt LE and as you say there are plenty of people having crashes so there is something causing it… the trick is to try and find the common denominator… which… without being a dev is pretty hard and for the LE devs its pretty hard too because the people having the issues have very different setups that are impossible to replicate each time.

Personally I have (thankfully) never experienced a LE crash so thats why I tend to chip in on posts like this to try and help… Sometimes its a challenge and most times there is little that can be done, but once in a while a penny will drop and we get lucky…

As to a “tester” game/app… honestly I dont know of one… I do wish Unity would release something like Book of the Dead as a runtime for exactly these times but you have to have a dev environment setup to use it… That would definitely help in times like this… Almost like a 3dMark for unity…

BTW… I rooted around on the net and found some references to potential issues of unity with Citrix apps and another with virtual desktop type apps… this was a year ago so its unlike to still be a factor but quite a few people on Steam were saying the remote working apps caused problems with other unity games… Made me also think that maybe something else you have running that could be doing the same… The trick is that you are able to launch the game… so its could be something that runs periodically in background and when it does, it borks Unity/LE. This kind of thing happens to me but it doesnt crash, it drops FPS down to single digits for a few seconds if I forget to disable it before playing…

LE has optimisation issues and maybe these are affecting or being affected by other things on your system specifically.

Maybe there is even something silly like different versions of Unity files from various games messing each other up - although thats a flyer of a guess as I have zero idea on how Unity works on the backend.

And thats not even considering drivers of graphics cards, m.2 drives and other things…

Always really hard to figure out crashes … and I feel for your pain… :stuck_out_tongue_winking_eye:

1 Like
28

Thanks a lot for your time and effort in helping finding a solution.
The thing here is (as you stated) that we don’t even understand the problem.

I googled a lot. A. LOT.
And yes, I also found all these posts about Citrix. But I don’t got anything like this installed on my PC. (I also had an issue with Unreal Tournament and TeamViewer, which was super weird, but people figured it out eventually).
But just to be sure I wiped my drives clean a few months ago (I posted in this thread about this) and just installed my GPU driver alongside with LE. It was exactly the same thing. Random crashes.
Of course, it has to be something also specific to my system that transforms fps-stutters others are experiening inzo crashes for my system. But in the end it’s still coming from LE.
Maybe - just maybe - I’ll get another graphics card during summer. Let’s see if that solves the issue.

The basic thing is - as already written a few posts above - that EHG’s focus is not on the few percent of people crashing. They are developing the game and content. And I understand that. I just feel unheard as someone who backed this on KS almost 3 years ago. And I was really looking forward playing this game - it IS a great game with good design in the end. I just can’t play it :wink:

EDIT: Typos and grammar. English is not my first language :X

29

Sounds like you have tried most things then…

Honestly have nothing more to offer… and all I can hope is that this instability will be fixed - either on purpose or when they fix another issue and you are lucky… Lets face it, LE is a long way from technical completion (performance & stability) and out of all the small dev houses with similar games in EA that I have experience with, they are one of the few that are actively making regular progress… sure we all wish it was faster, but hey, I believe they will get there…

you may just be one of the unlucky ones that has to wait longer to enjoy the game… :frowning:

good luck…

… ps… Might be a silly thing to try, but have you disabled Steam Overlay to see if it helps?

1 Like
30

Yes, I tried. The crashes are weird and random. Sometimes it crashes after just standing AFK in an area (any quest hub or in the end of time) for several minutes, without any inputs at all. Sometimes the crashes become way more frequent in certain areas (I listed them in on of my earlier comments).
But thanks for your help. I appreciate it :slight_smile: