It’s been 2 days since the update about restoration being in progress.
I still have not had my accounts stuff restored.
Has the restoration process even begun? Is their a time frame on how long it is expected to take?
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Ok, I can confirm I havel finally received my stuff back
Very good news, you know when it will logically be over. To find out if you’ve forgotten any accounts 
so you don’t get bored all the time
I wasnt expecting it to be possible to have my stash restored but today I found out it was! Just wanted to say thanks for doing this EHG. It means a lot to me.
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Am I the only one who is still waiting for restore?
Or is the restore still in progress?
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Me too. Nothing has been recovered for me so far
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Same for me.
Still waiting …
Same here, nothing recovered. At this point considering they are refusing to actually respond or update us on whether the recovery has been completed I’m going to assume they were not able to actually figure out who all was affected.
What a joke.
After basically having to spam the general chat in their Discord I was able to finally get some sort of response. Account to Averielle, they are still working through the list.
Would be nice if they could actually post an update to this thread though…
The team is still working thorough the list of affected players. This thread will be updated when the known list is completed so any players still affected can reach out and have their data checked.
Thank you for your patience!
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I sent a ticket to the support about it some days after the issue but I still didnt get my stuff back, should i write another, write to someone directly or just wait?
So I was happy to have my stuff restored yesterday, but today I noticed:
all my glyphs and runes are still gone.
Anybody else experienced this?
(affix shards are there, so are faction progress and regular stash)
Currently still missing all my stash and money so not sure what it takes to be one of these Outliers cases but I have reported my case through bug report very early on after it happen. Playing a offline character while i wait so not a big deal but for sure not all have been restored.
I might be an outlier case? Here’s what I did that resulted in my stash being erased.
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I leveled my first character up to around 58.
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I then started a hardcore character, ended up dying early on. Okay whatever so then I went to my stash and noticed I didn’t have anything in my stash (because it got wiped) but I thought maybe I selected the wrong type of character.
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So I deleted that hardcore character, started a new hardcore character. Noticed right away my stash was still missing.
So in my case, I deleted the hardcore character that was responsible for my entire missing stash, gold, glyphs and cof experience. Could that make it hard to identify me?
I am still hoping and waiting…
Confirming that my stuff has been recovered.
My account is still not fixed. My stash is empty and my CoF faction progress is lvl 1 (should be lvl 8).
Imagine my surprise to find after the devs failed acknowledge this issue is not specific to hardcore characters that the issue has still not been fixed for me.
I’ve never played hardcore but I got the issue the first time I logged on following the update on a softcore solo CF. Stash gone, all crafting materials/gold/faction rep/favour gone. Raised bug reports/tickets 3 times over the last few weeks.
I log into today after they “finished restoring all accounts which we were able to identify” and lo and behold my character is still missing everything.
So if our stuff isnt restored yet, we`re fucked? As a supporter of the game for over 5 years with over 1000+hours put into the game pre release iam dissapointed and sad. And for everyone reading. Best of luck to you, that your stuff doesnt randomly get deleted like the ppl in here.