I’ve googled this problem and see others are having the same issue as me. Bought the game on steam today, try to launch and I get a white box open that does not respond.
I attatched the output_log file as I saw others were posting. Could I get some help so I can get this game running please?output_log.txt (17.9 KB)
Sorry to hear about this! From looking at the log, the game itself isn’t crashing-- Windows seems to be deciding it isn’t responding and closes it.
We’re aware that initial load times are quite high for some users, especially if the game is on a hard drive instead of an SSD. Please try waiting for the game to load without doing anything else on your computer (I do realize this isn’t ideal).
If that doesn’t work, I would recommend trying this support article. Thanks!
I set a timer for 10minutes and come back and its still doing the same thing.
I’ve already tried verifying the game files and nothing changes.
I left the game launcher white box open for 20 minutes while I prepared dinner today, and I was able to log in. However after that, at the select class screen, the game froze again.
Is it normal to have to wait for this long for the game to start everytime? The game froze at select a class screen and I was not able to play. Someone please help.
And I’m back to waiting 10 minutes with the white box.
I don’t think its fair that I need to wait 30 minutes everytime when starting the game to see whether or not the game is going to start.
Just an update, I left the launcher window open while making dinner for 20mins and when I came back, the game worked and I was able to play tonight!
I have been enjoying my time in the game thus far.
I am thinking that it is still going to take 20mins wait each time I start the game?
I only have a HDD at the moment but I am going to be upgrading to a SSD soon. Why does the game take so long to launch, is this optimization issues?
Thanks for the update! Hard drives will have drastically slower load times than an SSD-- I would expect your total load time to be less than 30 seconds on an SSD. However, 20 minutes is obviously excessive.
We would like to improve load times, though the load time you’re seeing on a hard drive is an exception, rather than the rule. In my experience loading from a hard drive was slower, but didn’t take more than a minute. Slower load times can be caused by other apps using your hard drive, or if it’s very old / beginning to degrade.
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