Game is unplayble

the game was alright more or less few last weeks, but yesterday and today it’s tottally unplayble, iget dc everytime i try to enter herot temple within first 2 minuts, i tried so hard i got 2 levels ouf ot the 10-15 dc’s in retreying and entering the map.
i sirously cannot understand what is going on , i play on west eu, itried on east eu, something is really wrong, and i aquire an assitence, or maybe a reffund, at the very least you can transfer my toons into offline but i tried asking for that and i also got rebuked :/.

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