Game instant crashes to desktop after character selection

Technical Support
1

Everytime I try to get past character selection (actually play the game), the client will either instantly crash to desktop or I see a Unity crash error that disappears within a second (too fast to get the error code). I can get past login and reach the main menu (toon selection) without issue.

Prior to patch 0.9g, I’ve had absolutely zero issues with crashes. It’s definitely not a system req issue either, as I’m sure my parts are well above the recommended: RTX 3080 10GB, Ryzen 5800X3D, 16GB ram, SSD for storing the game.

I’ve heard messing with the game’s page file size could fix it, as it might be a memory leak issue? But I’d rather not mess with that as Windows should handle that automatically, or future patches could fix this issue and I’d rather not cause more problems.

Steps I’ve already taken to attempt to fix, but no luck so far:

  • Verify file integrity on Steam

  • Uninstall/reinstall

  • Disable steam overlay

Player.log (41.9 KB)

2

Heya

Your player.log has errors related to texture loading:

d3d11: failed to create 2D texture id=7768 width=2048 height=2048 mips=12 dxgifmt=78 [D3D error was 8007000e]

You might find you can work around the issue by:

  • reducing quality settings to minimum and then slowly increasing them
  • limiting FPS

In the meantime, Upload a dxdiag report. I’ll have a look at them and see if I can make any suggestions. It could be a bug of course, but sometimes you can work around the bug on your machine.

You can also upload the crash report for EHG. You should find it here:

C:/Users/bl4ck/AppData/Local/Temp/Eleventh Hour Games/Last Epoch/Crashes

3

Hey Pyschodrive, thanks for taking a look into this. Appreciate all that you do to support players in the forum.

Interestingly, I tried to lower settings in-game to follow your suggestion. But now the client started crashing even before I can reach the graphics settings. I managed to lower GFX via the .ini file and that seemed to clear things up. Now I’m able to load into the game. Everything’s been set to lowest, foreground FPS capped at 165 ( == to monitor refresh rate). Forgot to mention earlier, but latest version of GeForce drivers have also been reinstalled.

I’ll paste my dxdiag and crash report files below. Hopefully you can make sense of this. I wonder if this could be an edge-case bug in the optimizations EHG implemented last patch?

Player.log (41.8 KB)
DxDiag.txt (99.9 KB)

4

Logs basically look the same.

It could 100% be a bug in an optimisation or revealed by some other fix they applied.

You can upload the crah report for them to investigate. You’ll find it here:

C:/Users/bl4ck/AppData/Local/Temp/Eleventh Hour Games/Last Epoch/Crashes

There is one other thing you could try, but it’s a bit extreme:

  1. Back up your save data (C:\Users\bl4ck\AppData\Local\Eleventh Hour Games)
  2. Uninstall the game
  3. Use the Registry Editor (if you are familiar with it) to delete the folder here: HKEY_CURRENT_USER\SOFTWARE\Eleventh Hour Games\Last Epoch
  4. Reinstall the game

As far as I can tell, this would effectively be a “fresh” installation without needing a new computer.

Just be aware it will likely reset every setting you have, including any custom key bindings, overlay settings, etc etc

5

I’ll try this out once I get the chance. Hopefully that might fix some of the issues. For me at least, the game has been feeling a lot buggier than normal now that I’m actually able to play the latest patch. Thanks for the help!

6

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