Please can you include your game player.log and in-game settings (le_graphicmanager.ini) - they contain more information that could explain what the primary cause of the problem is.
On windows, the files are all in:
BOOTDRIVE:\Users\USERNAME\AppData\LocalLow\Eleventh Hour Games
Some comments based on the information in the DXDIAG:
Your GPU driver is from 22/10/2020 - this is pretty old now and its advisable to upgrade the driver to something from the last 2-3 monthsā¦
I cannot obviously see your in-game settings, but LE has known performance related issues - i.e. if you use settings too high for your hardware, the game can and does get very unstable and crashes after a while. Your CPU is more than fine, but you are only using a 1050 Ti GPU and this is obviously not the latest and greatest so if you are running the game on higher settings it is likely strugglingā¦ Imho for best stability you should be playing at Low (ish) settings and should have a framerate limit enabled to prevent LE from running away with your GPU (i.e. maxing it out 100% of the time).
I see you are using a Corsair keyboardā¦ please make sure that if you are using any Corsair software that these are the latest versions - there have been a few problems with older versions of corsair software so best to check it. Same with any input device drivers/apps. Unlikely to be the cause of your crashing but best make sure its all updated.
Your Boot drive is very low on spaceā¦ Windows hates running out of drive space on the boot drive - memory management, dynamic swap file sizes, recycle bins etcā¦ This is unlikely to be the cause of your LE crash, but its generally not a good ideaā¦ I would advise that you try and keep your boot drive free space to the same as your RAM (in this case 16gb). On these same lines, SSD drives dont like to be kept too fullā¦ The wear level system that SSDs use to prevent overuse of particular chips needs a fair amount of free space to move things around - if your SSD is full, it cannot do this efficiently and tends to overwrite the same sections and reduce the life of your driveā¦
ScriptedDiagFailure in your DXDIAG diagnostic section should be resolved as there is no way of telling if this is causing secondary issues on your system (like LE crashing)ā¦ It refers to something on your Audio driversā¦
The errors you are having are on UnityPlayer.dll & GameAssembly.dll. These are usually caused by corrupted game files, driver issues, the performance instability I mentioned above and third party apps conflicting with the game engine.
Things to do:
Make sure you dont have any Windows Updates pending or failing.
Update your drivers - GPU obviously but sometimes device drivers and audio drivers need updating too.
Verify the Steam game files (if you are using Steam).
Lower your ingame settings to test if you are having the performance related instability - the older your hardware the more likely this could beā¦ the most stable setting is 1080p, 60fps framerate limited (not vsync), ALL in-game settings on very low or disabled. If this improves things then you just have to be conservative with your settings in favour of stability until the devs spend some time on optimisation.
Temporarily disable and dont use ANY other applications while testing LEā¦ even things that seem totally irrelevantā¦ .just dont use them while playing to see what happens.
Your game logs might have more specific info but these are the usual things to try.
Iāve gone through a couple of items on the list:
Have updated GPU driver - this was deliberate as I was having some stability issues with the latest release at the start of this year and rolled back to an older version. Will give some feeback once Iāve had a chance to play with the updated driver.
Iām running the game on medium and graphical performance is great - no issues there
I agree that the corsair software isnāt great but as you say likely not the culprit. Took me a while to find a version of this software that worked properly so I wonāt be touching it!
Freed up some space.
The audio driver issue started after a LE crash - I ended up having to change USB ports for headset to get it working properly again
Second list:
No updates pending or failing
As I said above, updated the driver - hopefully wonāt have to roll back! Iām looking at you Nvidiaā¦
Verified Steam files - no issues there
I tried lowering ingame settings yesterday and it crashed on meā¦
Havenāt tried this yet - only application I have running when playing is Chrome
As I said I really appreciate the fast response. Will try to action and report back on any recommendations you have but time is limited due to having a baby!
GPU driversā¦ No argument thereā¦ I personally dont run the latest drivers specifically because they are targetted at the newer hardware (I use a 1060) and I find that they tend to favour performance over stability for marketing reasonsā¦ I generally use a driver from the last 6 months unless it has a specific issueā¦ BTW. Nvidia 466.77 does have some issues with Unity so Iād stay off that one but the rest seem to be ok based on what other players have experienced.
In-game settingsā¦ if changing them is causing a crash then this could very well be settings related. You may have to see if any of the special effects is also involved - Anti-aliasing/ Grass/ Shadows etc are all things that can cause issuesā¦
On my 1060, I am running very low settings - sure I can run on Medium or even High but I experience freezes and the occassional crash after a long session of play if I do. One thing I noticed in your settings file is that you are not using the framerate limitā¦ Its quite important to enable this because the game has optimisation issues that can force your GPU to max out for prolonged periods rather than just spiking up and down as is neededā¦ Just open your stash and inventory in town and watch your GPU usage jumpā¦ This causes odd crashes loading maps (especially but not limited to) and big fps spikes in certain situations while playingā¦ The simplest way I have found to find a good limit is to watch the GPU usage while standing in the End of Time (town) doing absolutely nothingā¦ Set the limit to whatever keeps your usage in that situation at between 60-70%ā¦ For me and others who have had stability problems, this seems to allow the game to spike up when needed but prevent it from going awol with your GPU. This issue could very well be a main factor in your instability after playing for a while.
Audio driverā¦ If you say it happened after an LE crash then I would definitely see about checking those as they could be involved. If its the USB drivers then its even more important to fix/check. If they are windows system files then you can run Windows System File Checker to make sure that there is nothing wrong with your windows system files.
Your Player.log seems fairly ordinaryā¦ It is cycled so it gets overwritten - i.e. if you experience a crash, you have to copy the player.log and prev player.log files to be sure its not overwritten when you start the game againā¦
The devs can obviously make much more sense of a lot of the debug messages it records but there does seem to be an abnormal number of particle system errors - most logs I have seen (and I am not a unity dev nor do I work for EHG) have a a fair amount, but generally not this manyā¦ Obviously these are all graphical effects during skills etc and I am wondering if that is part of your issueā¦ The level of particle effects is obviously also linked to the in-game quality settings chosenā¦ Do you notice anything that links a particular character / skill or even map before the game crashes? I.e. does the game tend to crash more often using a sorceror proccing lightning all over the place and perhaps on some maps more than others? - Just guessing here reallyā¦
Babyā¦ been there done thatā¦ wonderful to have kids but I aint going back thereā¦
Iāll turn on frame limiting - it must come turned off by default because the only setting Iāve modified is full screen.
As far as the crashing goes: it actually tends to be loading into areas that crashes me. I donāt recall if Iāve had a crash in general gameplay at all. Iāve also noticed it appears to be worse during campaign - [spoiler]Iāve only barely reached end game with one character and I think I only had 1 crash running monoliths.[/spoiler]
Will play for a bit now whilst wee man sleeps and see how it goes
Had the problem where areas load in black today. Tried to change graphics from medium to low to see if this would re-render but it crashed the game. Everytime I change graphics quality my game crashes.
Just actually dealt with another player who had this exact issue when he loads into a new area or uses a portalā¦ He was using the standalone player and after reinstalling the game and is GPU drivers and setting his in-game settings to lower values, everything was ok again.
So, for you, the very first thing I would suggest is to verify the game files through steam again to make 100% sure of that.
The player.log you attached has proper DirectX crash errorsā¦ These ones are not normalā¦ The log also refers to a crash folder which should have an error.log file:
C:/Users/USERNAME/AppData/Local/Temp/Eleventh Hour Games/Last Epoch/Crashes
Please attach that error.log if it exists as it could have more information.
When the logs have these d3d errors it is usually related to the graphics driver & settings and it is very important to set everything to its lowest & make sure the drivers are okā¦ When you open the game, before loading a character, please edit the options and try and change all the graphics settings to very low or disabled with the framelimiting enabled. This includes things like grass / shadows etcā¦ just switch everything to disabled or its lowest possible setting and test from thereā¦
Did you run the Windows File System Checker?
Did you do a safe mode GPU driver reinstallation?
Finding and resolving any and all other issues on your system become more important now as they could be indirectly adding to the issue so they need to be fixed/ticked off as possible causes of problems.
