Hi support,
Issue:
The game crashes or freezes after ±10min of playing.
When playing I suddenly get a screen flicker 1x, the game keeps running and I can still play, then a couple of seconds later I get another screen flicker, this results in a game freeze, sometimes I can still hear all the sounds and when pressing my buttons I can even hear my abilities be called however the screen itself is in a frozen state. The same can happen but the screen is not frozen but is a black screen. Other times the I get “LastEpoch.exe has stopped working” and the game closes by Windows.
I’ve tried to fix issue by doing the following:
- Complete reinstallation of the OS (Windows 10) - format and installation of OS
- Installed Windows Updates
- Updated to the latest GPU driver (NVIDIA) with a clean install (not upgrade)
- Playing in Windowed mode on 1440p
- Playing in Windowed mode on 1080p → this for some reason does not give any crashes but this is not bearable to play
Specs:
- Windows 10
- GTX 1080TI
- I7-7700k
- 16G RAM
Please find my logs below.
Windows Event Viewer:
The description for Event ID 0 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
\Device\0000007d
Error occurred on GPUID: 100The message resource is present but the message was not found in the message table
Display driver nvlddmkm stopped responding and has successfully recovered.
Player.log (457.5 KB)
le_graphicsmanager.ini (483 Bytes)
DxDiag.txt (112.6 KB)