Frequest crashing

Hello,

The game is crashing roughly every 30-60 mins. I did a clean install of the latest GPU driver, fully updated Windows, and progressively lowered in-game video settings to no avail. Can you please help?

DxDiag.txt (89.4 KB)
error.log (80.2 KB)
Player.log (114.5 KB)
crash.zip (45.4 KB)

Hey there… Sorry you are having hassles…

The player.log you provided shows:

  • Various issues that would hint at a corrupted install.
  • Lots of FMOD errors - this is part of the sound component of the Unity Game engine that LE uses
  • Typical errors that people get when the game settings are too high for the game to run stably on your hardware… e.g. d3d11: failed to create staging 2D texture, d3d11: failed to create buffer, d3d11: attempt to lock null buffer.

As you dont include your le_graphicsmanager.ini, I cannot tell what setting you are trying to use or how you have lowered them from previously…

Solution 1: Verify the Game Files

As you are using Steam, please verify your game files to ensure that your install is actually ok and not causing part of the problem.

Solution 2: Lower your in-game settings

From the dxdiag I can see you are using a 1070 on a 1440p 144hz screen… From my experience, trying to play LE at that res on a 1070 will probably need to be using very low quality with a framerate limit in-game of 75fps. At that res, your 1070 is unlikely to sustain 144fps without the game crashing - even at very low quality. You need to decide on what is more important to you: res/fps/quality and find something that works for you and is stable… The simplest way to do this is to use settings that keep your GPU at 60% usage while your character is standing in-game doing nothing… That leaves enough headroom on the GPU to ramp up in busy game moments and remain stable.

Solution 3: Windows 11 Updates

There have been a few people recently that have had problems with Windows updates specifically on Win11 - make sure that your updates are properly installed and that there are no failed or optional ones that match your hardware. Dont just assume that because there are no updates that everything is fine and has worked…

Solution 4: Reboots

Hopefully you have also done a full system reboot since - remember if you have crashes on LE, and dont reboot, there is a chance that the system has not reset after the crash and the same crashes will just reoccur. This is doubly important if the crashes have affected components of the operating system… Like DirectX or GPU Drivers.

Important Considerations: Your Diagnostics

The dxdiag file has a diagnostic section at the end:

  • Last Epoch is crashing on d3d11.dll - this confirms the findings in the player.log that relate to graphical setting issues.,

  • Your system is crashing on LiveKernelEvent 141 - this is a serious windows error that needs attention - you need to find out why this is happening (google is your friend)… Generally these can be anything from hardware issues like overheating or power problems and failing components to software issues, driver corruption and even OS level file corruption. You must figure out what is going on and troubleshoot these as they could point to something critical on your machine. If you are lucky, its just corrupted software or a case fan no longer providing sufficient cooling… but it can equally be something far more serious.

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