Crashes every few minutes

Technical Support
1

Hi,

I can’t play the game without it crashing every few minutes. It might be as few as two minutes or last as long as ten minutes but, no matter the character or what I’m doing, it crashes to desktop. I’m actually stuck in the game because I can’t make it from the Shattered Valley to the Lost Refuge waypoint before crashing. It’s too far.

I’ve verified my Steam files (twice) and I’ve set the graphics down low. I’m not sure what else to do. Anyone have any ideas?

Thanks,
Jason

le_graphicsmanager.ini (458 Bytes)
Player.log (49.9 KB)

2

Hey, Welcome to the forums…

Gonna need a lot more info to help here…

Crashes like this are usually related to a few standard things - game file issues, GPU drivers / OS patches and in-game settings that are too high for the system.

It looks like you are using Linux & the Steam for linux version?

Have you tried the native Linux standalone player available from your account page on EHG? https://lastepoch.com/player/account/overview

I dont personally use LInux for playing games but I have tried it on Unbuntu (the officially supported distro) and others have indicated that its arguably better than using the linux steam client - provided it runs on your distro…

What is your hardware? If you were using WIndows I would just ask for a dxdiag output, but there isnt an equivalent on Linux… CPU, GPU, Memory, Hardrives etc would help.

Have you made sure that you are using the latest GPU drivers & Graphics related subsystems for your distro? I see the game is using OpenGL - are all the related packages updated? Very important irrrespective of the OS platform you are using.

Also… I see you are using a Windowed mode with an odd size 1920x950… any reason for this…

3

HI Vapourfire,

Thanks for the reply. Let me see if I can get some more information for you.

I downloaded an tried the standalone player and it crashed after playing for a minute or two with all the same settings as I was using in Steam.

I’m running a variant of Ubuntu called Pop!_OS. Anything that works on Ubuntu should be fine for me. I’m up to date on everything released for Pop OS, although I am on the July version of the GPU drivers. I don’t know when the package for the August version will come out.

The game doesn’t totally run in full screen, I have a dock at the bottom of the screen that is responsible for the non-standard resolution. I switched to full windowed and it actually ran for maybe 30min or so before crashing. Huge improvement! I don’t know if that was just a “lucky” session or if it’s more stable when in that mode.

Here’s some hardware information from a system profiler:

Computer

Processor AMD Ryzen 7 5800X 8-Core Processor
Memory 32880MB (7191MB used)
Machine Type Desktop
Operating System Pop!_OS 21.04
Date/Time Tue 31 Aug 2021 04:16:18 PM EDT

Display

Resolution 1920x1080 pixels
OpenGL Renderer NVIDIA GeForce RTX 3060/PCIe/SSE2
X11 Vendor The X.Org Foundation

Audio Devices

Audio Adapter HDA-Intel - HDA NVidia
Audio Adapter USB-Audio - NexiGo N960E FHD Webcam
Audio Adapter HDA-Intel - HD-Audio Generic
Audio Adapter USB-Audio - Blue Microphones

Input Devices

Power Button
Power Button
HP HP Link-5 Micro Receiver
HP HP Link-5 Micro Receiver Mouse
HP HP Link-5 Micro Receiver Consumer Control
HP HP Link-5 Micro Receiver System Control
Logitech M350
HDA NVidia HDMI/DP,pcm:3
HDA NVidia HDMI/DP,pcm:7
HDA NVidia HDMI/DP,pcm:8
HDA NVidia HDMI/DP,pcm:9
HDA NVidia HDMI/DP,pcm:10
HDA NVidia HDMI/DP,pcm:11
HDA NVidia HDMI/DP,pcm:12
HD-Audio Generic Front Mic
HD-Audio Generic Rear Mic
HD-Audio Generic Line
HD-Audio Generic Line Out
HD-Audio Generic Front Headphone
Generic Blue Microphones Consumer Control
Generic Blue Microphones
NexiGo N960E FHD Webcam: NexiGo
Beoplay H4 (AVRCP)

Printers

No printers found

Operating System

Version

Kernel Linux 5.11.0-7633-generic (x86_64)
Version #35~1630100930~21.04~ae2753e-Ubuntu SMP Mon Aug 30 18:26:54 UTC
C Library GNU C Library / (Ubuntu GLIBC 2.33-0ubuntu5) 2.33
Distribution Pop!_OS 21.04

Current Session

Computer Name pop-os
Language en_US.UTF-8 (en_US:en)

Mounted File Systems

udev /dev 0.00 % (15.6 GiB of 15.6 GiB)
tmpfs /run 0.07 % (3.1 GiB of 3.1 GiB)
/dev/mapper/data-root / 38.15 % (563.8 GiB of 911.6 GiB)
tmpfs /dev/shm 1.76 % (15.4 GiB of 15.7 GiB)
tmpfs /run/lock 0.08 % (5.0 MiB of 5.0 MiB)
tmpfs /sys/fs/cgroup 0.00 % (4.0 MiB of 4.0 MiB)
/dev/nvme0n1p2 /recovery 71.50 % (1.1 GiB of 3.8 GiB)
/dev/nvme0n1p1 /boot/efi 76.15 % (115.9 MiB of 486.0 MiB)
/dev/loop1 /snap/core20/1081 100.00 % (0.0 B of 61.9 MiB)
/dev/loop2 /snap/core20/1026 100.00 % (0.0 B of 61.8 MiB)
/dev/loop0 /snap/core18/2074 100.00 % (0.0 B of 55.5 MiB)
/dev/loop3 /snap/snapd/12704 100.00 % (0.0 B of 32.4 MiB)
/dev/loop4 /snap/gnome-3-34-1804/72 100.00 % (0.0 B of 219.0 MiB)
/dev/loop5 /snap/gtk-common-themes/1515 100.00 % (0.0 B of 65.1 MiB)
/dev/loop6 /snap/wine-platform-runtime/236 100.00 % (0.0 B of 453.9 MiB)
/dev/loop7 /snap/snap-store/547 100.00 % (0.0 B of 51.0 MiB)
/dev/loop8 /snap/core18/2128 100.00 % (0.0 B of 55.5 MiB)
/dev/loop9 /snap/snapd/12883 100.00 % (0.0 B of 32.4 MiB)
/dev/loop10 /snap/wine-platform-runtime/238 100.00 % (0.0 B of 454.6 MiB)
/dev/loop11 /snap/wine-platform-5-staging/28 100.00 % (0.0 B of 123.0 MiB)
/dev/loop12 /snap/wine-platform-5-staging/30 100.00 % (0.0 B of 124.0 MiB)
tmpfs /run/user/1000 0.01 % (3.1 GiB of 3.1 GiB)

Display

Resolution 1920x1080 pixels
Vendor The X.Org Foundation
Version 1.20.11
Current Display Name :1

Monitors

Monitor 0 1920x1080 pixels

OpenGL

Vendor NVIDIA Corporation
Renderer NVIDIA GeForce RTX 3060/PCIe/SSE2
Version 4.6.0 NVIDIA 470.57.02
Direct Rendering Yes

Misc

Uptime 5 hours 46 minutes
Load Average 1.09, 0.71, 0.61
Available entropy in /dev/random 3754 bits (healthy)

Thanks,
Jason

4

This is the exact distro I used just to test it (on an old laptop) and it worked straight out of the box - performance was not great (purely because its a crappy old HP laptop) and I almost immediately uninstalled after a quick test…

So as far as I am aware LE works fine on Pop! About a month ago, another player, @d3viant started using it and apparently had no issues with LE (at least not enough to post here with problems)… I dont know his exact config or what he had to do to get it working but maybe he will see this and chip in…

The Windowed modes tend to be problematic on Windows OS so thats why I mentioned it… Exclusive FullScreen seems to be the most stable (and least laggy) choice…

Your hardware should be fine to run the game at high settings - but for testing purposes, please can you set everything to very low or disabled settings - just as a test to see if it impacts on the stability… Disable all special features like AA/grass/shadows etc. - as though you were using a potato from a decade ago. And try and run it at a normal resolution in Fullscreen if Pop! will allow you. If the stability improves then you can toggle things back one at a time and see which one makes the most impact… If nothing changes then its something else causing the issue…

Wish I had more experience using Linux to debug this kind of thing but I only use Linux for important things (like servers etc :wink: ) so I have very little experience debugging games on it…

Obviously the new patch drops on Friday (0.8.3) and if the past is anything to go by, it will likely include unannounced under the hood updates that could very well impact stability… Devs havent specifically said anything, but they do optimise things so it might be worth holding off and checking again after the patch…

5

Arg, it’s back to its old ways. Crashing pretty frequently now using the standalone launcher and “very low” settings for everything. Thanks for your help. I’ll keep my fingers crossed for Friday’s patch and give the game another shot next week.

Best,
Jason

6

Ok…

In the meanwhile if you still wanted to mess around to try and make it work…

As the window display mode made a difference, perhaps you need to look into other settings in the driver level on Pop_OS. E.g I know you can hide the dock but I am wondering if there is a config at the driver level that could have an effect… From unity manual I see it only has the two modes on linux and I know I am harping on about seeing what options are available but its because this exact setting has had lots of issues for other players on Linux & Windows so you need to be sure…

There are two newer versions of the GPU drivers for your 3060 from direct from Nvidia… Obviously this is not directly from the Pop_OS! repository but they are newer… The relase notes dont mention anything but hey, its something to try if you are up to the manual installation on linux.

I looked more closely at your player.log to see if anything seemed interesting and I see that the steam overlay is having hassles - maybe you can disable that manually - LE doesnt use it anyway and the devs have recommended disabling it for anyone having issues. EDIT: Apparently this is related to the two different versions of Steam 64/32 bit… the error is only shown for the one that didnt load… apparently safely ignored.

There are other command line arguments that you could also try specifically on linux to see if they make any difference … e.g. -force-vulkan -screen-fullscreen Obviously these are only if you are feeling determined to getting it working…

Anyways… try it out on saturday… perhaps it will work then.

EDIT: Noticed something also about Steam needing 32-bit drivers installed to get OpenGL to work properly… Not sure if this applies but your issue but it does crop up a few times on Google searchs for linux gaming issues with steam… I know you are also using the standalone but hey…

7

Hi there,
me either have many crashes inbetween 2 min and 20 min. Doesn´t matter which graphic solution I choose same problem if I use low or high.
I have up to date nvidia graphic dlls. Yesterday last update. In some cases the window freeze and after 1 min or 2 I can go on with the game. Very strange

Cheers
Lucio

8

Hey… Welcome to the forums…

Please start your own thread - especially in the technical support section - technical issues can be VERY specific to your setup and it gets confusing for everyone involved to try and help when one persons problem could be drivers & anothers could be settings or something else…

If you want help, please post your OWN thread with your system details, OS (dxdiag output on windows if you use it), in game player.log and le_graphicsmanager.ini settings file.

I will try and help but not in someone elses thread.

9

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