Player-prev.log (140.2 KB)
Player.log (62.2 KB)
I’ve found the issue after pinging the IPs mentioned in this post: https://www.reddit.com/r/LastEpoch/comments/11t5vfr/an_update_on_what_we_are_working_on_and_a_thank/ with WinMTR, and they all seem to fail to connect somewhere, confirming my theory that game is blocked from Egypt.
According to the post, the IPs related to a “Loadbalancer” , which seem to be something working like a “Reverse-Proxy”… And since Egypt is trying to ban any VPN or Proxy, they probably got things mixed up and blocked these along the way.
So what I did is sending TE Data/WE an email on [email protected] copying this message:
"The ISP is blocking the IP addresses used by a game. These addresses work with other internet providers.
df4fe.playfabapi.com is a CNAME to master.playfabapi.com, which is a CNAME to master-mainserver-1943019976.eu-west-2.elb.amazonaws.com, which is a loadbalancer that has 8 IP addresses
35.166.55.23
54.69.57.49
54,191,168,113
44,236,142,208
54,184,252,139
44.237.141.7
44,240,143,149
44,239,148,243
please unblock these addresses."
I’d suggest trying to send them the same message, and hope for the best.
Win MTR report showing the blocked connection:
https://pasteboard.co/kxfeIPl6BhkU.jpg
https://pasteboard.co/MBI54ntJMHHL.jpg
I did the same thing yesterday, and I tried to find a way to track the request number they sent by an automated reply after receiving my e-mail but I couldn’t, I hope this really works.
Hi there,
I’m sorry that we don’t have a solution here. Unfortunately I don’t think this problem applies in this situation: the players that needed to contact their ISPs about these addresses were unable to get past the Login / Play Online screen, whereas it appears that everyone in this thread is able to get to the character selection screen.
Also, if that was the problem, I would expect to see this in your Player.log: Curl error 28: Failed to connect to df4fe.playfabapi.com port 443 after 168405 ms: Timed out. Since it isn’t there, you were able to successfully connect to this address.
Sometimes WinMTR (and similar tools) shows a “Connection Timed Out” because the various points in between you and the destination may de-prioritize or block Ping traffic, while allowing actual traffic through.
It is still possible that this could be an ISP issue, but it’s not related to this load balancer. We’re still investigating. Unfortunately it’s taking a while because our backend/server team is working to address a lot of different concerns right now.
3 Likes
It is good to know that Middle Eastern users are not one of your top priorities, and It is really funny that a whole new long waited feature (multiplayer) is not working completely for us and you seem to have another top priorities than such kind of issue.
It is not an ISP issue. I have absolutely NO ISSUE connecting or playing any another online game. I had no issue getting into DIABLO 4 beta, except the long wait. Maybe you all should contact Blizard. They seem to know what they are doing with beta testing and game launches.
I am already having a blast there (Diablo 4), unfortunately it is only 2 days early access followed by another 2 days open beta. All I care about now is to find a gap filler the coming 2 months until it fully releases, after that no need to search for any other ARPG for the next 10 years to come, because simply all other competitors (or most of them to be fair) have failed to deliver a quality enjoyable game that is accessible for all and treats all of its players from all over the world equally.
being aggressive like this never solves anything.
Its not their fault that our ISP ( government ) is actively blocking traffic.
from tcp/ip blocking to dns blocking to “Deep packet inspection” even.
Most VPNs don’t work for us anymore and even the working ones are required to constantly change their tunnels and proxies to be able to work for us.
you are blaming them for not prioritizing our problem
well, think how many users are affected.
And if they let go of other issues that probably are affecting thousands more players what will they be losing instead?
This is misdirected blame guys its not their fault that we have regulations that block traffic like that where we live
1 Like
I completely agree with you, that being aggressive won’t help in solving anything rather complicate things, but speaking of myself, I am not being aggressive rather being frustrated that the patch I waited so long for and stopped myself to make any progression offline to find out that after all the waiting it was for nothing, also based on the responses I saw on different tickets I can sense a little bit of neglection as the problem is happening for middle eastern users knowing that we paid the same price of the game like any other user from any other region and we have the right to get our issues prioritized and solved with a convenient time (respecting SLA for such kind of issues). And this is a major issue that you, me and others are completely blocked by from using such a major feature in a game that we bought and waited for so long to have such feature!.
I’m glad that you are investigating it, and you took the time clearing the misunderstanding about the cause of the problem. We as users, don’t have the proper tools to investigate by ourselves. So we resort to whatever the closest reason we assume.
Please forgive frustration of people that can’t even enter the game in multiplayer. Which is a drastic failure, not just a small inconvenience.
It’s no surprise though that multiplayer have drastic issues at beta. I have to remind my fellow countrymen that Last Epoch didn’t launch, it’s still in Beta. It’s that way so they can fix issues before launch.
While I have no faith in our ISP in Egypt, we have no other choice but to trust EHG to do their best. Because in Egypt, all other ISPs are under the wing of We/TeData, and anything blocked/banned it blocked country wide, not only ISP wide. So we don’t have the option to magically change our ISP and get anything resolved
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Thank you so much for looking into it! I will keep my hopes up and hopefully soon the team can have good news for us 
Also, @elnawawi thank you for doing your due diligence on the matter <3
Ceeyaa, this first part is not for you. I along with you am extremely frustrated that I can not launch and play a multiplayer game.
Not sure why someone is suggesting anyone is being aggressive. Is it because I typed in all caps? Get real. This multiplayer launch for Last Epoch was a fail for many players. I am one of them and I am not overseas, like some of you are in this post.
Ceeyaa, I agree with you. This game is a blast. I still play offline when I have nothing use to do and hope the online if fixed. Still waiting for that.
What I’ve played of D4 is great, its going to be awesome.
I stopped playing POE because I didnt want to have to use a spreadsheet and a calculator to try and figure out how to level characters and I got tired every season of the dang skill tree being redone or nerfed to the point of having to build a specifc build. Good game but the gaming has been taking out of it.
But you are right, there are not enough games out there of this quality.
In another random decision, Egypt have blocked a Google service named Firebase Hosting. I don’t know what this service is, but they think it’s used to cloudhost some copyrighted TV shows … So they just went on and blocked it…
Might be related or unrelated, but it’s an example of what we are dealing with on daily basis.
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Well its been almost two months. I STILL CANNOT launch a multi-player game. I’m sure I am not the only person out there. The issue is still not fixed. Come on Eleventh Hour. I’ve seen you push several updates. Fix this.
Three (3) different computers. Checked with my ISP, its not my ISP.
my advice to you if you would accept it, is to leave this poor game with its poor support and shift to Diablo 4……it’s almost coming within 3 weeks and if it happens that you are looking for an international clan full of lots of cool players from many regions ping me to add you and maybe we can play together, im already forming a team and i am missing 2 members to join.
Don’t get me wrong, I still play single player. I love the game. It’s a cool concept. I like being able to craft, scrape and go on the fly. I am definitely looking forward to D4 though. My crew has been waiting for a long time but I might take you up on the offer. No hard-core runner though. Just a casual gamer that likes to chill after work and de-stress.
I was so excited to see Rising Flames 0.9.1 update come out, hoping they fixed the connection issue. But nope, still nothing. Guess it is not a priority. It okay. There are other game companies that appear to want fix issues. Like I said above, I’ve been playing offline character waiting for eleventh hour to get their act together and fix this issue but it’s okay. Diablo IV is now early access and releases in two days. I’m sure their (eleventh hour) server load will get a lot lighter and they can work on whatever they think is more important than multi-player access or connection issues.