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Character lost

So, I created a rogue today, went through whole campaign in one day, reached monolith. After I entered first stage my FPS was reduced to 0, game didn’t answer, Windows didn’t answer, so i rebooted my PC. Right after that I reconnected to the game and didnt find my character. I spent like 14-16 hours to level him up and i am really disappointed.

While i was creating a new Rogue yesterday aswell, i realized my Shaman is gone. I dont know for how long hes gone and when this happenend because i mainly played rogue during the last weeks.