Once the game gets to the initial login screen, everything (including background animations, sounds and program responses to user input) is stuttering right at the login screen. It feels like a video buffering due to slow internet where everything happens frame by frame after a delay of 2 seconds each.
I have had no problems playing the entire game during the Tombs of the Erased 1.2 version. My system meets the recommended specifications for the game and I am able to play other games without any issues. But since 1.3 dropped, I am unable to do anything in the login screen. I even tried a fresh install of the game and the issue persists.
I raised a service request #69129 two days ago. But EHG apparently closed the ticket without further information and I was sent a feedback request to rate the support I got. I rated it as “Bad, I am unsatisfied” and provided details that my issue is not yet fixed.
I am yet to hear any updates or even acknowledgement about anyone working on the issue. Can someone from EHG please get back to me on this? Because I literally cannot get past the login screen to create a character, let alone play the game and this is a showstopper issue for me.