Black screen

Every now and then an area will load when everything will be black with the exception of the UI elements. If I zone out to another area then try to zone back into the area I originally tried to complete, the client crashes. Once it crashes, I have to reboot my system as it becomes unstable.

I have found other threads reporting this issue dated to almost 2 years ago.

I’m using Steam, and I performed a file validation test and it passed.

I have attached the log file.

After taking a quick look at the log, it seems there are quite a few referenced script calls missing and assets not being found after a memory cleanup has been performed.Player.log (2.1 MB)

Hi there. Welcome to the forum.

note I am assuming you are using the public 0.8.5f version and not in the community testing version - CT versions are not discussed on the public forum

You havent really provided much detail on your setup - le_graphicsmanager.ini (the settings you are trying to use) or your system info/drivers etc (dxdiag report) so its hard to see what could be happening exclusively from the player.log you have attached.,

From the player.log I can definitely see the usual graphical errors that are logged when the game is struggling to run on whatever settings you are trying to use. Here are a few:

  • D3D11: Failed to create RenderTexture
  • Failed to create agent because it is not close enough to the NavMesh
  • Graphics.CopyTexture could not find source D3D11 texture object.
  • submeshIndex out of range.

All of the above errors happen if the settings are too high. Obviously, you are aware that LE is in beta and is generally unoptimised so maxing out graphical settings, especially on higher settings WILL cause instability and odd problems. Although higher end hardware can handle the games lack of optimisation, it is not recommended to push the settings - being conservative will almost ALWAYS resolve issues like this and its simply a matter of finding a balance between resolution, graphical quality (including special features) and refresh rate (you MUST enable an fps limit for LE else it will become unstable).

The black screen is another sign of this - it has tended to happen on higher end GPUs because people using those GPUs tend to push settings and expect to be able to. It (black screen) seems to be related to the settings but it has also been caused by outdated or corrupted GPU drivers.

As you havent provided any other info, I cannot say if there is something else causing the issue or what settings you are trying to use that could explain it. General recommendations for a situation like this are:

  1. Make sure your OS is up to date and fully patched with all optional updates related to your system applied and no failed updates.

  2. Make sure your GPU drivers are recent (no older than 3 months) and be sure to do a CLEAN driver installation - not an upgrade.

  3. Reduce your in-game settings - the simplest way is to reduce it to the lowest settings, 1080p, 60fps, Very Low quality - and test for the issues. If they are gone, then increase the resolution to whatyou want to play at, test again. If all is ok, then increase the quality and/or FPS incrementally. Note, you must limit LE fps - if you allow LE to max out attempting to reach an unrealistic FPS target (especially at higher quality) it will become unstable.

On a side note, other errors you may see in the player.log are mostly just older debug errors that can safely be ignored - especially things that are reported missing. The next version 0.9 coming in March is likely to address those as its a new game client.

There is one error that I see repeated that is not a normal one and it seems to be related to the ShatterStrike skill - are you using this skill? Are you noticing anything specific that is happening when you use it?

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