Black Screen Crash - Temple of Heorot

Technical Support
1

I played the game through yesterday, had a few crashes here and there. Got to Temple of “Heorot” and am unable to get any further as my GPU does a hard crash either towards the end of the area or even just right at the start. I’ve tried probably 20 odd times. Every different graphics setting, DDU fresh drivers etc. When the game crashed I’m still able to move/hear sound but just a black screen/forced restart.

DxDiag.txt (88.5 KB)
Player.log (109.1 KB)
Player-prev.log (75.3 KB)

Let me know if there’s anything else I can upload that may help. Cheers.

2

Bit of an update, I was able to get past the temple of heorot into farwood and complete the rest of the game without much issue. However the problem still persists when entering Temple of Heorot area. Now that I’ve started to explore echo’s I’ve noticed that the same crash will happen on random echos (probably the same tileset/art/mobs/whatever element is crashing my game in temple of Heorot) aswell as happening when collecting rewards from some echos after completing/leaving. Also if the game manages to create a crash dump it will always contain these lines at the end.

0x00007FFCCC8DC6E0 (d3d11) CreateDirect3D11SurfaceFromDXGISurface
ERROR: SymGetSymFromAddr64, GetLastError: ‘Attempt to access invalid address.’ (Address: 00007FFCA90E0F42)
0x00007FFCA90E0F42 (UnityPlayer) (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: ‘Attempt to access invalid address.’ (Address: 00007FFCA90D0BF0)
0x00007FFCA90D0BF0 (UnityPlayer) (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: ‘Attempt to access invalid address.’ (Address: 00007FFCA9185A18)
0x00007FFCA9185A18 (UnityPlayer) (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: ‘Attempt to access invalid address.’ (Address: 00007FFCA9186C7D)
0x00007FFCA9186C7D (UnityPlayer) (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: ‘Attempt to access invalid address.’ (Address: 00007FFCA9186D58)
0x00007FFCA9186D58 (UnityPlayer) (function-name not available)
0x00007FFCA94B7978 (UnityPlayer) UnityMain
0x00007FFD0D567614 (KERNEL32) BaseThreadInitThunk
0x00007FFD0D7626A1 (ntdll) RtlUserThreadStart<

List of things I’ve tried.

  • Tried every graphics setting combination I could think of.
  • Was running on low graphics from the get go.
  • Clean DDU driver install without GeForceExperience.
  • Clean DDU driver install WITH GeForceExperience.
  • Placed d3dll.dll/dxgi.dll into Last Epoch folder with .exe
  • Updated BIOS
  • I tried reinstalling the game tonight, same result.
  • Using old pre-vulkan drivers.
  • Using the most up to date drivers.
  • Reseating GPU/memory.
  • Setting Last Epoch power to high performance.
  • Running as administrator.
  • Disabled full screen optimizations.

Let me know if there’s anything else I can try,

Thanks.

3

Bump? No response in over two weeks. :frowning:

4

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