Account/characters roll back - About 4H

Technical Support
1

I relog the game because of an error “connection lost” in the game (my internet was fine). Then, I connect my char and I was very suprised to see that arround 4H of playing has been lost and rolled back. How is that possible? I hope that you can do something about it, because if not, how can I be sure it will not happen again? Thanks

2

Hi there, on Discord EHG helpers ask people to please submit a support ticket so the issues can be found and addressed

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If you are experiencing any Log-in, Lag, Disconnect or Rollback issues please Report this to EHG Support Team here : https://support.lastepoch.com/hc/en-us/requests/new

Pick ‘Technical Issues’ from the drop down and provide your:

  • Display Name
  • Character Name
  • Date & Time you noticed the loss (with your time zone or UTC)
  • What type of data was lost
  • How much gameplay time was lost
3

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