We are noticing that spam has increased in recent days, people or bots selling gold in the game chat.
This has been happening all the time, and we have to waste time blocking users who are committing spam so that they no longer see the messages, but they create new accounts with different new ones and continue to spam the chat with gold sales.
Example: https://imgur.com/a/V7VXPoo
It’s funny we don’t have spam blocker but we have profanity filter that makes basic communication difficult and even blocks game terms.
As a temporary measure perhaps they could scrape global chats for multiple ‘—’ in a row since they all seem to be using this method to avoid automated detection, then they could quiet-ban those accounts, meaning that they will have no notification of their ban but their messages will only appear to them and no one else.
+1 vote, this is becoming really annoying.
Yeah the gold spam is out of control. For the life of me I can’t understand why anyone would want to buy gold in a game like this because if you just buy the items you would normally chase what would you even do after that? Might as well just quit.
Basic gaming logic aside there needs to be better EHG tools implemented to tackle this issue. I’m not 100% clear on the logistics of how the gold spammers operate but I assume they are using the 2h refund option of Steam to avoid being charged and just spamming until just before 2h, refunding and then starting over on a new account? Maybe stolen credit cards? Maybe just buying the account because they make enough to eat the cost? Not sure.
All that being said can we please get some better measures in place to deal with this? Some suggestions…
*Maybe mute all accounts until 3h of played time so you can’t chat in open channels until you have burned through the refund timer?
*Auto ban any account with X number of chat blocks. If someone is being blocked on a mass scale they need to be delt with regardless if it’s RMT or being toxic or whatever. There needs to be something in place so they can’t just keep making new characters every 5m to circumvent the players blocking them.
*Auto mute/ban players using various chat patterns and especially multiple lines of text. I remember in WoW there were addons that did this reasonably well and even did it dynamically. If a modder can do this in a game as large as WoW certainly something similar could be done here?
Maybe others have some suggestions. Any acknowledgement from EHG on this would be nice. I’m sure this is not only super annoying for players seeing the spam but it can’t be good for server performance, either.
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