Unable to start online game / Waiting for hours for login

Bug Reports
1

This morning (Monday, 3rd of April, ~9.00 A.M. CET) I wanted to play the game but it did not start even after waiting for 90 MINUTES.

Whenever I’m trying to login (“play online”, see screenshot) I had to wait for ONLY about 10-15 Minutes in the last few days, so I put up with it. I thought that maybe your servers are full on the weekend.

But after waiting for 90 Minutes today I just had to report that as a Bug, because that just can’t be.

Another problem I have is the game freezing for about 20-30 seconds from time to time. That can happen in the menu as well as in game. Very frustrating when you die during that time.

Player.log (4.3 MB) from this morning.

I have a high spec gaming PC (RTX 3070, 32GB RAM) and installed the game on my SSD. I have internet download speeds of over 260 Mbit/s and upload speeds of over 40 Mbit/s. All softwares are up to date and I already verified/repaired/reinstalled the game. The graphics settings are very low.
Also, everything else on my PC runs very smoothly.

Screenshot

2

Hey there

Do you have an RGB keyboard?’

Your logs are filled with an error where the game appears to be constantly (sub-second repetition) returning an error trying to load the RGB library.

You said you have verified the game files. Out fo interest, open this path

C:\Program Files (x86)\Steam\steamapps\common\Last Epoch\Last Epoch_Data\Plugins\x86_64

Do you see a file with this name?

LogitechLedEnginesWrapper.dll

Right-click > Properties – is it 12288 bytes?

If it’s there, try deleting it and then repairing your game again.

3

Hi Psychodrive,

thanks for your reply.

I do not think I have a real RGB keyboard (I have an older Razor Keyboard that’s just green). Also, I disabled everything regarding the RGB Keyboard in the games settings.

I did everything you suggested, but it did not seem to help.

Player.log (21.0 KB) → this is the Log trying to log in online from just now.

Also, the game seems to start and run normally when I select to play an offline character:
Player.log (187.9 KB)

4

I re-enabled said RGB-Options, deleted the old Logs and restarted the game - and it logged in online all of a sudden! I only had to wait for a few seconds.

I’m happy now and I hope I will be able to play the game for the time being but that’s still very funny to me.

Player_Log_zip.zip (265.0 KB)

5

That’s a shame disablng the RGB settings didn’t help – it made the logs easier to read at least :smiley:

I’m glad you were able to log in.

If you don’t mind, upload a DxDiag report and I’ll see if there’s anything in there that might explain the strange behaviour

6

Hi,

I ran the DxDiag and here is the result:
DxDiag_04_04_23.txt (98.0 KB)

Here is a quick update / what I learned:

  • I disabled the RGB settings again. They did not really seem to have an effect on anything except the logs.

  • The “solution” seems to be that I have to delete every Log file manually for the game to log me in online. Whenever there is a Log or prevLog, no matter how small or big, the game won’t log in.

  • I still experience long in-game loading times. I played online together with a friend and he cleared whole areas during the time it took me to load in.

  • There are also times when the game freezes for half a minute or so. I did not find a way to mitigate that.

  • Here is a Log from this morning:
    Player.log (65.8 KB)

7

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