Unable to pick up items. No name over the items either

A rare type of item dropped. It was a quest reward from the gambler in the first area. I can see the beam of light and see it on my map. Unable to see what it is. I then dropped an item from my inventory and I can see the item but no name over it and I cannot re pick it up. A bit frustrating. Is there anyway I can get the quest reward again?

You’ve turned the item ground labels off (either z or x, I always get them confused). Not a bug.