Troubleshooting Connectivity Issues


The precise steps needed to troubleshoot these issues varies from one Operating System to the next. As a result, some of the steps listed below may not be applicable to all users.

If an error message is being displayed, search for a related support article here.


Getting Assistance

If you would like assistance resolving an issue, please either create a new thread in this forum section, or contact us directly. When doing so, please be sure to include the following;

  • A description of the issue
  • Any error messages being shown
  • The Launcher’s Log Files
  • Any troubleshooting you’ve already performed