Crash_2021-11-27_012016957.zip (46.4 KB)
here’s the information from my most recent crash. I’ve been unable to progress through the Temple of Lagon area for a while, tried a bunch of different hardware and software fixes with no luck yet. My crashes usually require a hard reboot, but this time it brought up a flickering two-tone screen (top quarter of the screen was one color, the rest was another color. both kind of blue-green) and crashed to desktop. Since I hadn’t seen that behavior before and I actually have the logs this time, I figured I should post them. Cheers.
Hey there…
Looks like a Direct3D (DirectX) related crash… (d3d11.dll) in the error log. The player.log is full of D3D shader errors and texture creation problems… Eventually the UnityPlayer just gives up and the game crashes…
Unless there is some other underlying Windows/Hardware issue, 9 times out of 10, these kinds of problems are caused by one or any combination of the following:
- Corrupted game files
- GPU Driver issues
- Known performance related instability caused by in-game settings not appropriate for LEs beta unoptimised state vs system hardware.
You havent provided your le_graphicsmanager.ini file so I cannot see what settings you are trying to play the game at but from the error log, I can see you are using an older CPU with a Titan GPU and have a high res screen 2560 x 1440 144hz. So I am going to make some assumptions that you are probably running the game with higher end settings so the performance issues could be part of the problem.
You havent provided any dxdiag reports so I cannot check things like drivers or see if you have any other underlying hardware/system issues (diagnostic section at the end of the dxdiag report).
Without more information, my recommendations are:
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Verify the integrity of the Game Files through Steam to ensure that your install is not corrupted in any way.
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Do a safe mode CLEAN GPU driver installation (or use something like DDU) - do not do a normal driver upgrade as this will not always fix problem drivers or remove old files that could potentially be causing a problem.
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LE is beta and unoptimised so your in-game settings WILL affect the stability of the game. Your CPU is older now and your Titan X is only about 40% faster than a 1060 (which I use and play at Very Low settings, 60fps framelimited @ 1080p for best stability). Not knowing what settings you are using, I would recommend the following: At your higher resolution… I would not go higher than Low quality. You MUST enable framerate limiting and I would recommend that you set this around 75fps (maybe even consider less as this is not a game that needs high fps). DO NOT leave the framerate unlimited as this will max out your GPU and cause instability/freezes/stuttering in-game. The key here is that you do NOT want your GPU maxed out all the time… Whatever your settings, you want it hovering around 60% -70% usage while in town doing nothing (no skills, no inventory open, standing still). This gives the GPU headroom to max out in busy play but not flatline all the time.
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Check your View Reliability History (and Event Viewer) and make sure that your system is not reporting any underlying software/drivers/hardware issues that you need to deal with… Any system level instability will become more serious if LE is allowed to max out your system.
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Temporarily while testing LE, do not use ANY other applications. Disable things like Steam Overlays and just dont run anything - no matter how irrelevant you might think it is… just dont use it temporarily.
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The Hardware issue you are experiencing - i.e. the screen two tone flickering etc… could point to a hardware issue but I am assuming that its the fact that LE is probably maxin out your GPU and causing it to fail and needing a hard rest. You should monitor ALL your hardware to see if temperatures . clock speed etc are within norms… Considering that your system has pretty old hardware, you may also want to make sure that you do some maintenance and make sure that fans are still running, things are clean and nothing is getting in the way of anything else…
le_graphicsmanager.ini (493 Bytes)
DxDiag.txt (92.6 KB)
Here are the requested files. Some of my earlier crashes were due to the GPU hitting temp throttle but with a more aggressive fan curve I am now getting much more reasonable numbers from Afterburner. Fans are still running and I’ve cleaned the PC out with compressed air. I will try running the game with nothing else open. I have been monitoring the event viewer but am not sure how to use the information it’s giving me beyond pointing to the specific dll files which seem to be causing the issue. googling the exception codes has returned bupkes thus far.
Ok…
At the settings in the le_graphics manager, you should be fine at your 2560x1440 resolution. The Titan X should be fine… I am assuming that you have been running higher settings before when you were getting the temp throttles… If its still getting that on very low settings, then that is a problem that might not be LE related. If I recall the Titan X was always a hot running card and it might just be that its heatsink thermal paste has degraded over time so faster fan speeds are needed to keep it under control. The obvious test would be to drop LE to 1080p and see if there is a noticeable reduction in usage/temps etc… if there isnt a substantial change then it could point to something wrong with the card. I would expect that the Titan X should be barely breaking a sweat at 1080p with everything on Very low @ 60fps.
Your drivers look recent so thats not a problem, but please be sure to do the clean mode install because of the DirectX errors.
Doesnt look like any devices you are using should be an issue… Not sure if the Huion tablet makes any difference, but I doubt it… Its not a device many gamers have so its different… and I doubt its drivers are involved because of the type of errors you are having.
What is Learn.exe on your machine? Its causing regular errors on system . io which is basically the app trying to open a file it cannot find… Could be caused by .NET issues, badly coded or corrupted app or anything really… Key here is that you need to know what this file is so that you can either ignore the problem or correct it. You dont want things like this crashing while playing LE.
I see path of Exile has also crashed a few times… No info on that one in the diagnostic, the Windows Event viewer might have more info to work from… Could be a similar issue to the the GPU temp. Cant say for sure, but it does point to non-LE related instability on your system… PoE does crash sometimes, but its generally ok in my experience.
An odd error mentioned is an issue with chkdsk.exe having a memory management problem - this is pretty odd as this is a windows app and generally doesnt have problems with memory… Are you sure that your system memory is OK? Is the memory in bios reporting the correct amount? 24GB is reported - is this correct? Are you using any agressive XMP profiles or anything? When last did you check if the memory was ok by running memory diagnostics?
I… had no idea Learn.exe was installed on my machine, didn’t notice it running, and have no idea what it was trying to do. Looking at its properties revealed little. I believe I’ve completely purged it from the system now. Not a great feeling, haha.
The errors with PoE trace to KERNELBASE.dll, which I’ve done a repair install-around to try to fix but haven’t tested yet. I’ve been using Vulkan for PoE because of the dX11 issues and that worked for a while. Haven’t gotten any KERNELBASE issues related to LE yet though.
24GB of RAM is correct. My last memory diagnostic was 3-4 days ago, and showed no errors. I’m not sure what my XMP profile looks like, I’ll test to see if the issue persists before checking the BIOS. I’ll edit this post with results.
Learn.exe… “Not a great feeling” would be an understatement for me… I loathe finding things like that on my machine… just thinking about that makes me want to reinstall my own machine right now. For me the issue is “what else is on your machine that you dont know about”…
PoE errors on Kernelbase.dll… the Kernelbase is usually further down the chain - i.e. something crashed/has an error before and Windows just crashed on Kernelbase. So its likely that the problem is caused by something else first… I dnt think I have ever seen a Kernelbase error on LE.
Ram… ok… Its just a knee jerk based on the errror in the log. Ram is usually not a problem unless its getting too hot or is overclocked too aggressively…