Stuck on loading screen

Technical Support Launcher Technical Support
1

I have installed the game on my new PC and I now don’t get beyond the loading screen when starting a new character.

Also, clicking on Enter Game on an existing character does nothing.

This is a fresh install on a new PC that should be more than capable of playing this game.

Is there something I should do to get this game to work?

2

Same issue new motherboard, RAM, SSD and stuck on loading screen and it’s not my hardware unless a 4090 isn’t capable of running the game lol.

3

Have you tried running the game with VPN on? I had also something similar. It would run with VPN no problem,but with no VPN would stuck at character and/or loading screen.

4

Hey all, do you have some advice how to get into the game? Server: EU West

  1. I can login, create character
  2. Once I select character, then want to start the game
  3. Loading screen stars, never ends
  4. Sometimes I can hit esc and go back to character selection
    Offline mode works, I have verified game files. I wouldn’t care but I bought MTX and I thought I would be able to use them offline and I am not, so I wanted to switch online and now I can’t - feels bad like I wasted a bunch of money. My mistake, I know, but still.
    Any help would be very appreciated, the game is great and I want to enjoy it!
5

Almost 24 hours since go live and still cannot get into game. You put out a patch that doesn’t have anything to do with connectivity into the game and not a word out of anyone from LE?? Like mentioned above we can get to select character screen but that’s
as far as It will go. I can play all other online games and no issues. Please fix this so we can play.

6

Same problem here.
When trying to enter the game without a VPN, I immediately lose connection to the game servers. With the CloudflareWARP VPN that has been recommended elsewhere I get into an infinite loading screen. Disabling the VPN during the loading screen gets me the lost connection notification again. Funnily enough, just to test it, I tried using my phone as a hotspot. When being connected to my router I had the same issues, but the game works without problems when mobile data is all I have enabled. I don’t have enough mobile data though, so that’s obviously not a solution.

7

I have found a solution that works for me. By using a different VPN (Proton) that allows to change the protocol to UDP, everything started working for me. Hope it helps someone

8

Player.log (132.3 KB)

I am also stuck in the loading screen, it was suggested to upload the player.log as it’s supposed to give a hint what’s going wrong. Does anyone have a clue about the error?

9

I am stuck on loading screen as well. I was playing just fine this morning and logged back in later to get the LE-65 error. I turned off my NordVPN and it still does not work. Sad, I may have to end the season early.

10

i was playing fine all week, but now i’m stuck for some reason. very unfortunate

11

Same issue. Anyone found a solution yet? I’m not on a VPN. Already verified files and completely reinstalled.

1 Like
12

Same issue. No VPN. Worked fine yesterday.

13

" We are aware that many of you are having a hard time getting back into the game after the hotfix. This is due to Steam maintenance and unfortunate timing. As soon as Steam Maintenance ends you’ll be able to get back in." from the discord

2 Likes
14

Same thing just started occurring for me, is it a server side issue? I was just playing fine about 2 hours ago, hopped on can’t start a new character or load my current one.

15

Game been working fine , no issues. shut down last nite … fired up today … game starts, can go to character select, select a character or make a new one, go to play and stays at loading screen, music still playing and can escape to menu etc no worries.

have checked files, restarted multiple times. i can create and play on offline mode ok.

17

Same issue here worked fine yesterday logged in today and stuck at loading screen … Loading into Bazaar

18

Same problem for me, game has been fine all week and yesterday. Tried to play now after countless restarts of the game and PC, verifying files making such vpn is etc etc
Game starts, I can go to character select, select a character, go to play and stays at loading screen, music still playing, can here that I am on the server as I hear others players moving around and can escape to menu etc but the loading screen is blocking view.

19

Same issue here. No problems since S2 launch until now, stuck on loading screen after character select.

20

Same as others, I can get to loading screen and that’s about it. I was able to submit a Bug report on that loading screen after I hit ESC, so hopefully that helps and a fix is out soon!

21

There’s a message on the loading screen now, they are investigating the issue