Stuck on loading screen

Technical Support Launcher Technical Support
1

I have installed the game on my new PC and I now don’t get beyond the loading screen when starting a new character.

Also, clicking on Enter Game on an existing character does nothing.

This is a fresh install on a new PC that should be more than capable of playing this game.

Is there something I should do to get this game to work?

2

Same issue new motherboard, RAM, SSD and stuck on loading screen and it’s not my hardware unless a 4090 isn’t capable of running the game lol.

3

Have you tried running the game with VPN on? I had also something similar. It would run with VPN no problem,but with no VPN would stuck at character and/or loading screen.

4

Hey all, do you have some advice how to get into the game? Server: EU West

  1. I can login, create character
  2. Once I select character, then want to start the game
  3. Loading screen stars, never ends
  4. Sometimes I can hit esc and go back to character selection
    Offline mode works, I have verified game files. I wouldn’t care but I bought MTX and I thought I would be able to use them offline and I am not, so I wanted to switch online and now I can’t - feels bad like I wasted a bunch of money. My mistake, I know, but still.
    Any help would be very appreciated, the game is great and I want to enjoy it!
5

Almost 24 hours since go live and still cannot get into game. You put out a patch that doesn’t have anything to do with connectivity into the game and not a word out of anyone from LE?? Like mentioned above we can get to select character screen but that’s
as far as It will go. I can play all other online games and no issues. Please fix this so we can play.

6

Same problem here.
When trying to enter the game without a VPN, I immediately lose connection to the game servers. With the CloudflareWARP VPN that has been recommended elsewhere I get into an infinite loading screen. Disabling the VPN during the loading screen gets me the lost connection notification again. Funnily enough, just to test it, I tried using my phone as a hotspot. When being connected to my router I had the same issues, but the game works without problems when mobile data is all I have enabled. I don’t have enough mobile data though, so that’s obviously not a solution.

7

I have found a solution that works for me. By using a different VPN (Proton) that allows to change the protocol to UDP, everything started working for me. Hope it helps someone

8

Player.log (132.3 KB)

I am also stuck in the loading screen, it was suggested to upload the player.log as it’s supposed to give a hint what’s going wrong. Does anyone have a clue about the error?