On several different occasions across different platforms (youtube, this forum, discord) I found people complaining about how they lost everything (stash, reputation, gold, etc.) from the reset.
Most of them think that their stuff got deleted and thus get miffed. Very relatable and cite this as their reason to not continue playing (even if they checked out the refresh).
Of course that is not the case, but I’m very sure I would find a lot more people who think this way if I actually start looking for it.
So I suggest you try to communicate the merge functionality of the stash more effectively.
Maybe something along those lines:
add a reminder with a pop up/floating error or something similiar when opening the stash after a reset (with clear indications on where to click)
make the button a bit more prominent so it’s more difficult to just miss it
add an additional explanation for remove-only tabs that says how long they stay and make it clear that they don’t need to be cleared out immeaditely (so legacy players don’t feel like they need to buy stash tabs on mass)
maybe add an ingame reminder before a cycle ends/refreshes to explain what is going to happen with the items/reputation/gold/stash tabs/chars when the cycle ends
Yeah probably. I also so no reason to not do it automatically. Maybe having the option to not merge can help some people to keep their cycle/legacy progress completely seperate from each other.
But other than that, I see no reason not to automatically merge. Though I think it could be a good reason. Options are always good. In this case not having a clear explanation on how this works is more of detriment than having the option for 2 progression states is a positive.
The most likely reason that this isn’t automatic is because, as has been established, most players either do exclusively cycle or exclusively legacy. So this would only affect a small portion of players that actually migrate to legacy, so it’s easier to migrate by just leaving it manual.
Resource merging should be a given though.
What’s speaking against it? ‘Because they likely won’t use it’? Then it doesn’t matter for them if it’s manual or automatic anyway.
It matters a lot for those people which play on at any time in Legacy though, then they got a nice big hurdle of potentially several Cycles - in the future - to merge from, and that’s a bother.
Not without reason it’s commonly automatic in other games.
Not sure how solid their database is - but depending on the number of queries required and the processing speed of those queries, merging several hundred thousand accounts that were played at some point during the cycle might take a while.
I agree, in an ideal world, it should. The current approach is not user-friendly, nor well-presented to the players.
But if it takes 3 or 4 hours, and for some reason they can’t afford the database being busy for that time because they need to do other stuff on the database, that would explain it.
It’s just a guess, though, to give some food for thought that there might be a reason apart from EHG just not wanting to do it.
Fair point, but that would mean that their database has issues which need to be solved… which I deem fairly likely given how utterly slow all the requests are handled, with the freezes and the Bazaar taking ages to load it seems to be a inherent issue with their design choices there.
