Servers completely down now?

I get to my character selection screen but choosing a character ends in a forever “connecting”.

7 Likes

They posted on Discord.

Judd (Mox) Today at 8:26 AM

Our team is currently investigating a rise in disconnects, scene transition failures, and inability to login.

2 Likes

So 6 hours ago. Cool.

4 Likes

Thank you very much for the reply Ahewaz. But no update?

That was the last update, I have not seen anything since.

I did notice if you try a different server (if possible) you might get lucky. The load time for me is about 10 minutes to get into End of Time. Once I leave for the monoliths., I am fine.

That 8:26 is central time I think. 3 hours ago maybe?

1 Like

I can’t log in my chars around last 4 hours. LE-65 strikes again ;/

4 Likes

servers been down 4days now and online unplayable piece of shit nice 35eur

2 Likes

Its def very very annoying. I get time on the weekends to play, and I am spending all my time in this vicious cycle of character select, loading, get in game (maybe) to just get disconnected!
I bought LE in 2019. Have played through all these years, but now I am just annoyed! I would really like to play the game during the only time I have to play!!! Dev team, please, for the love of god, fix these servers! Fix your API(s), find your memory leaks, load balance better, something!

1 Like

After 5 days this is starting to be insulting. I have not been one of those who have posted bile, I understand the difficulties and that they are trying. But 5 days… is too much, a lot of “investigating” but its the same every day, they have sold 1 million copies, let them use some of that money to increase the resources or do what they have to do, but after 5 days my understanding has a limit, they have had time, they have resources, we are not asking for it to be perfect, we are asking to be able to enter the game 5 days later, it is not crazy. I am excited about the game and I will play it no matter what and I think that what they are doing in general and the product they have created is worthy of praise, it is much better than D4 and will be the real competitor of POE2, but all this does not give them carte blanche for everything and we have to shut up when they do it wrong and they are doing it wrong, it is not normal at this point to still be like this and we must not forget that it is a product that we have paid and that 5 days later still can not be used.

6 Likes

Sincerly… yesterday was way better and my hopes almost return to me. Today is simply HORRIBLE, i played around 10 minutes in about 4 hours of trying.

1 Like

A good game killed by server capacity

Backends in C# are scary backends! C# was never meant to be used to handle hundreds of thousands of concurrent connections… there is what you call “socket limits”, where a server can only handle a certain number of connections. Sounds to me they need better netcode and servers and a good load balancer! If their in AWS these things arent hard to setup! ECS or EKS ftw!

2 Likes

First time I’m having any issues on EU West today.

So, I am a Diablo player and decided to finally try LE out. I knew the first few days would be pandemonium, so I decided to wait until this Sunday when it would be hopefully less chaotic and difficult. Here was my experience so far.

  1. I preordered LE about a month ago and preloaded it. So that was all fine.
  2. My next interaction with the game wasn’t until today. I hit play and it had to load another update. No problem! I actually expected it.
  3. I get in for the first time ever and it loads. I was like, “awesome!”
  4. I was able to pick my character and name it…again, “awesome…so far, so good!”
  5. I try and enter game and it just sits and loads with a gold diamond thing in the lower right hand corner with a landscape background. I let it sit there for like 10 mins…nothing progressed.
  6. I close it and reopen. I am at a new screen with my champion and a big button to “Enter Game”.
  7. I click it, and it’s been “Connecting” for about 15 mins…
  8. Then it flipped to “Lost Connection…You lost your connection to the server.” message.

I mean, I don’t usually dog on stuff early on…but really? after like 3 days “live” it’s still having issues to even just START brand new?

yeesh.

:frowning: well boo. Tried this morning and couldn’t get in so went for errands + lunch + a run and came back and still can’t get in…:frowning:

Pretty please, Devs: do not share important information like this only on Discord and not in your sever status thread/anywhere on your official forum. This is the only example I know of where this has been the case and I hope it is a one off.

1 Like

I echo this sentiment. It’s fine to have a bad launch, and it’s fine to have some serious issues the first three days. However, 5 days in, there is no excuse to have this even worse than day 1.

Update incase you are not on discord.

EHG_Derek Today at 12:32 PM

Hey everyone, in about 10 minutes we’ll be pushing a backend deploy that targets our transitions times. There will be no downtime during this initial push, however players may notice some instability while the fix rolls out.

1 Like

and what timezone are these updates? they never put timezones down so idk if something is 1hr old or 12 hours… shame this great game has been ruined by the devs inability to manage their servers.

Or you could just look at the updates:

Update - 2:54 pm

We are deploying a back end fix aimed at solving some of the “Connecting” issue seen at character select and long transition times when loading into towns. This fix is not expected to cause any service disruptions.

1 Like