The game is great. Exactly what I’ve been looking for.
Online play is absolutely horrible. One day it is nothing but rubber banding all the time, unable to move, and beyond frustrating. The next it is nice and smooth, enjoyable to the point I stay up too late playing.
If I knew how poor the online experience would be I would have started entirely offline from the get go. Instead, I gave things a chance since it was a new launch. Now, I am so invested in online from drops, runes, and gold that moving to offline feels equally as bad.
But you know what? I’m going to do it, because “three to five business days” for a response from support is mind boggling. I see no improvement day over day from the server side of things. In fact after server resets / hot fixes / whatever they are doing I see less performance as often as better. It is a coin flip. And I’m beyond fed up with watching my character twitch out while moving an inch.