Now is the part where you argue you never agreed to it, or that it’s “irrelevant”, but oops again!
YOU SHOULD CAREFULLY READ THIS AGREEMENT BEFORE INSTALLING OR USING ANY ELEVENTH HOUR GAMES PRODUCT OR SERVICE AS IT AFFECTS YOUR LEGAL RIGHTS. IF YOU DO NOT AGREE WITH ALL OF THE TERMS, YOU MAY NOT INSTALL, USE, OR OTHERWISE ACCESS ANY ELEVENTH HOUR GAMES PRODUCT OR SERVICE
Right at the tippy top of the EULA.
Acceptance of terms
These Terms of Use govern the relationship between You (“You” or “User”) and Eleventh Hour Games regarding the use of the Services. By downloading, installing, accessing, or making use of any part of the Website, Materials, and/or Services, You agree to the Terms of Use and accept to be bound to the terms therein.
So now you will complain about EU rights and laws being different, and it would be sociopathic to take time out f my day to research EU law.
Anyways, I thought the use of “misleading” was very specific so I found this law
EU law prohibits misleading practices primarily through the Unfair Commercial Practices Directive (UCPD), which bans deceptive actions and omissions that can influence a consumer’s economic behavior, and the Misleading and Comparative Advertising Directive (MCAD), which specifically targets misleading advertising. Recent updates, like Directive (EU) 2019/2161 and Directive (EU) 2024/825, have expanded protections to cover fake reviews, greenwashing, and hidden advertising, introducing a blacklist of prohibited practices.
It’s a little vague so I needed to go deeper. Misleading practices include exploitation, which in this case means practices that pressure players into spending by exploiting vulnerabilities, usually targeted towards children. Considering the precedent for this would be phone games that make credit card purchases too easy or involve gambling it’s safe to say this isn’t that.
Another one is hidden fees. I know you are going to say “but they promised not to charge for expansions so that’s hidden”, but A) you still can’t show where they said that and B) hidden fees would be things that are charged without your knowing about it. Aka hidden. Telling you up front about an expansion cost isn’t very hidden.
Misleading Actions & Omissions: Providing false information or hiding material information is forbidden.
There is nothing in the EULA that states all content going forward will not be charged for. The entirety of it doesn’t even mention it at all. You can’t call it an omission either because that would be standard practice for the industry.
Misleading Presentation: Providing false information or presenting product/service features in a deceptive way.
Aggressive Practices: Using undue pressure or influence to manipulate consumer decisions.
The representation of the game in their advertisements don’t mention free forever, and also they show directly what the game will look and play like. They have bundles that pop up on steam and a tiny portion in general to tell you about their in game store, hard to call that aggressive.
There are more laws like greenwashing but that hardly applies here.
If you wanted refund you did have your rights to get one following EU law
Key EU consumer rights for digital goods
14-Day Withdrawal Period: You generally have 14 days from the purchase of digital content to cancel and get a full refund.
Now at this point I’m sure you are going to say but they said it in a video. And man I tried watching one stream and it was 4 hours long. It would take a psychopath to want to go through finding all video records they have posted and sit through each and every one of them.
Very genuinely, everything aside, do not lose sleep over this. It’s completely out of your hands, and the best you can do is be optimistic, or even better yet if you like the game supportive. I was very skeptical when they announced an expansion but finding out it’s not going to be like next month I’m willing to see what happens between here and then.