Offline itens missing when buying

Hi

I am playing the update version with 47 level primalist and when I am buying itens and shattering runes from the shop I spent my gold and the itens did not appear in my inventory but lost my gold
Had this issue in Heoborea and Yulia’'s Haven after reaching better levels

Any fix for that ? I am stuck for buying new equipment and to upgrade my current stuff

Tks