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Not able to join with old account

Hello, I bought the game close to a year or 2 ago and after todays update i cannot log in to my original account. i made a new one and now the license thing came up please let me know what i need to do.

Hello there! If you don’t mind, please submit a ticket to support.lastepoch.com with your old and new account information. We will work with you to get this resolved.