I started a new character today. All of my previous characters were only played for 10-15 minutes to see what class I wanted to play. Played for a few hours, was just a little short of level 20. Stopped for break by exiting the game, specifically seeing the message that all progress would be saved. Just got back on and my character is level 1 at the starting point of the game as if I had never played. If this is a one time bug, a few hours of replay is not the end of the world. But I am hesitant to put any time into a game that failed to save the very first time I tried. Is this common?
I have not encountered this issue on any of my characters offline or online. Currently have 5 and all above 60 at least just this cycle. I do not know what could have caused that but it never happened to me at least.