Missing T-Shirt, no reply from customer service

[Zasso]

On May 31st I purchased the Ardent Commander Supporter Pack which included a T-Shirt.
However as of December 15th I have not yet received one nor heard any news about when it might arrive.
Twice I have tried contacting customer support through the official channels as per Missing or delayed Beta supporter t-shirt?
I have still not received a reply however after all these weeks and was wondering: what else can I do to find out if I’ll ever get my T-Shirt, or if something went wrong with the shipment?

with kind regards,
Zasso

Edit: it seems I also did not receive the forum badge.

[Zasso]

Bump?

[Sarno]

Hi @Zasso,

Please accept my sincere apology for the delay in getting back to you. We’ve been swamped with support requests since the release of Patch 0.8 & us replacing substantial portions of our backend infrastructure at the same time. I’ve been looking into this and I will personally be reaching out to you via the e-mail address associated with your account tomorrow.

[Zasso]

No worries, thank you very much for looking into this.
That’s all I needed for some peace of mind regarding this.