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Missing purchase after update

I had purchased the Ardent Commander pack at $160 back in February this year, and now its not even showing in my past transactions? I sent an image of the emails I received from John(Support) and the original email from your site verifying the purchase. I also never received the physical goods which I addressed in the email to your support.

Is anyone looking into this? $160 is a lot of money for it to dissapear.

Hi there!

I’m sorry for not getting back to you before now. I believe you’ve spoken with a member of our team about this, however if there’s anything I can help with, please don’t hesitate to let me know.

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