We got an issue with the mailserver., i tried to email support ( twice ) but getting bounced back because the connection is refused on the server side. The mail was send from Microsoft 365 exchange online. Please look in to that
Your message cannot be delivered to the following recipients or groups: [email protected] ([email protected])
The message was not delivered. Despite repeated attempts to deliver the message, the recipient’s email system has refused to accept a connection to your email system.
I think the devs did intend to change the email to the domain @lastepoch.com at some point but currently it is still @lastepochgame.com. I’ll try to highlight this for their attention.
I’ve been discussing this situation with other members of our team, and we should be getting all instances of this problem resolved within the next week. The solution we are working towards is having all instances of players being directed towards our support team linking to our new support site, which will be available at https://support.lastepoch.com when it has been launched. When it became clear that our new support site would not be ready in time to be launched alongside Patch 0.8 earlier this month, the links to that address were changed inconsistently by different members of staff. It is, of course, very important that our customers are able to contact our support team, and I am genuinely sorry this was not handled better.
If you would like to discuss this matter with me further, please feel free to click on my username and then choose to send me a message to either continue the discussion there, or to request my work e-mail if you would prefer to discuss this via e-mail instead.
