Lost guild faction whan characters went to legacy

What is going on - characters got transferred to legacy and now I have lost all my faction ranks and cannot access them at all - provide a solution now

If you are speaking about 1.0 or 1.1 cycle character
Open stash - transfer button to restore stuff

My equipped items i used in 1.1 character went over to legacy and my faction levels which was like 10 is now 1 so icant use the items

I even went back to the very start where with alts you can select which faction and I was unable to even pick one - this is a SEVERE bug