I have been getting frequent disconnects while playing, and noticed there seem to be a lot of different ‘disconnect’ errors others are receiving. I have seen at least one other topic with a log file that looks similar - “Regular Disconnects Mid Zone” (I had a link limit, and my logs hit that limit). But, I can’t tell well enough if this is the exact same issue.
All three examples occurred during combat. These logs are while playing a rogue/falconer. The first two logs are pre-falcon, and crashes occurred while in combat with void-enemies while using shuriken and flurry interchangeably. The third happened after becoming a falconer and while fighting undead, with primarily the falcon, ballistae, and shuriken in use. For Log 1, I was on the South American server. Log 2, Central US (my preferred server). Log 3, Asia NE. These were all while playing singleplayer online.
Crashes like this have been happening for a while, and I have been trying to keep track of the kinds of crashes I get and what others see. Unfortunately, I only recently started saving these logs on the side - like an idiot, I was trying to fix it myself without posting something. I have not seen anything suggesting the MTU/jumbo frames, for example.
Notably: my wife and I play on the same network together. When we do, we are disconnected simultaneously EXCEPT in the cases of someone being idle. In those cases, the idle person is just kicked but the other is completely unaffected.
We had thought it was an ISP, router, or similar issue since the disconnects happen to both of us. At first, we were not reporting the bug because we were getting ready to move and changed our internet service. For a while after that, we were not running into problems at all - a little over a week. running through the campaign, and even some monolith runs. I ran a mage solo through the campaign, and we ran a sentinel and a rogue together. Now, though, whether we play together or alone, we are disconnecting frequently - in some cases, within 10 minutes of logging in. This seems to happen regardless of which characters we use, and regardless now of whether we are solo-online or coop.
We have tried changing our DNS settings - both on our computer, and on our router. Our ISP is Comcast/Xfinity, so DNS is normally 75.75.75.75 and 75.75.76.76. We have tried switching to the Cloudflare DNS - 1.1.1.1 and 1.0.0.1. In most recent attempts have tried out Quad9’s - 9.9.9.9 and 149.112.112.112. We have tried allowing Jumbo Frames even though we were not seeing anything reference them, as that looked like a pretty common problem others had. We have not tried a VPN, but are disinclined to use one when we do not have a similar problem in any other program - we play ARPGs online together all the time without issue, and not just over LAN. Both of us are hard-lined to our router, a Netgear C6300v2.
The recent logs reference “Tearing down Forge connection for forge” and “OnClientLidgrenDisconnect” - those phrases were common in the older (and unfortunately not saved) logs, too. I cannot remember if they happened in every crash, and we have not checked logs every time. We can try playing together more to gather more crash logs and comparing them if that might help, but we have been otherwise hesitant to try since it has been so frustrating.
We would wager it is some kind of miscommunication between our router or ISP and Last Epoch’s servers, but we are not really sure how to figure anything out beyond conjecture. Please let us know what we can try. Thank you!
Log 1 - 2024-04-06T035248.0197132+0000.log (920.0 KB)
Log 2 - 2024-04-08T011012.7829554+0000.log (408.7 KB)
Log 3 - 2024-04-08T030033.7845294+0000.log (1.5 MB)
DxDiag Fix.txt (94.8 KB)
le_graphicsmanager.ini (488 Bytes)