Recently we have received several reports of people being unable to update the game. To improve our ability to investigate these issues thoroughly, I am creating this thread to gather all such reports in one place. Please only post here if the issue you experience prevents the launcher from updating the game. If you’d like to report a different problem with the launcher, please use an alternative thread. Thank you!
If you would like to have your issue added to the list, please use the following format;
- Status: (Resolved / Ongoing)
- Operating System:
- Anti-virus program:
- Firewall:
- Brief description: (e.g. "launcher gets stuck at X%", "launcher trapped in update loop")
- Troubleshooting steps performed:
- Launcher log: https://pastebin.com/
The List
- Name: Ghostduckie
- Status: Resolved
- Operating System: Windows 7
- Anti-virus program: Avast Free Anti-Virus
- Firewall: Windows Firewall
- Brief description: Launcher gets stuck at 90.1%.
- Troubleshooting steps performed: Added anti-virus & firewall exceptions. Fresh download & install.
- Launcher log: https://pastebin.com/raw/6eibJZba
- Output log: https://pastebin.com/raw/qe5gPUSa
- Name: Deathbane
- Status: Resolved
- Solution: Fresh download of the installer.
- Operating System:
- Anti-virus program:
- Firewall:
- Brief description: Loop: Launcher is downloading 108MB, initialising/checking 269 files, then re-downloading.
- Troubleshooting steps performed:
- Launcher log: https://pastebin.com/Y4LZ0wSX
- Name: The Crazy Aussie
- Status: Resolved
- Solution: Fresh download of the installer.
- Operating System:
- Anti-virus program:
- Firewall:
- Brief description: Loop: Launcher performs download, extraction, restarts, begins download again.
- Troubleshooting steps performed:
- Launcher log:
- Name: GAYDRAGONS
- Status: Resolved
- Solution:
- Operating System: Unspecified version of Windows.
- Anti-virus program:
- Firewall:
- Brief description: Launcher stuck at 0.0%.
- Troubleshooting steps performed: Right-clicked and selected Run as Admin, restarted PC.
- Launcher log: