Ah yes, ‘software’ demands seemingly the same fundamental psychological loops to be adhered to then a game. Because that’s what I’m talking about.
As a game-dev you don’t solely handle UI and user interface issues while having clear and strict functionality presented (and not even that gets properly handled all too often sadly, but that’s another topic) but also the psychological aspect on top.
A small fraction of that is included in normal software development, which is ensuring that people don’t missclick and ruin their whole work-process through that… and even that is messed up beyond end with several products and not fixed for years.
With a game you have the distinct part that if it’s not fun people don’t engage, they’re not enticed… they don’t use it as a tool, they use it as a means for relaxation, gaining success which our brain deems meaningful. And that is quite hard to do!
Too much fun? Well, where’s the value? Now our brain shuts off swiftly and we stop engaging after 10-15 hours rather then 500+. Too little fun? We stop engaging in 10-15 hours too, because why engage with it without rewards? The golden middle? Good luck finding that with 15 different types of players rambling what should be done in 30 different ways entirely opposite to each other.
That’s why you have a core design philosophy and follow that. It keeps it stable, it ensures the people liking your product will keep liking it… and like-minded people gradually gather together. But if you got a product like LE where people from PoE and D4 at the same time gather together and now vey for control of how easy/hard… non-grinding/heavily-grinding and so on the game should be what do you do? You are unable to please them all, so where do you actively wanna position yourself?
Keeping the imprint is D4 level engagement. You’re through extremely quickly and got basically nothing to strive for. Making it long-term and gradual is PoE levels of grinding. You need a long while but there’s steadily something there.
I would argue LE is supposed to be in the middle between them… you know, like promised. Not as hardcore as PoE, not as casual as D4.
So I’m getting mighty pissed at people wanting it D4 Volume 2.0 with different graphics style and worse story.
Oh, absolutely! I never argued against that 
IT’s a Day 1 fix, and EHG dropped the ball, as mentioned.
But it needed to be done anyway since it’s that extreme of an issue balance-wise.