same here TT
same here… 
Stuck too. The bug is years old apparently …
Same here and playing solo account found… Too bad I was having a blast until that…
Same here, cant go on.
SAF, same bug. Seems, that I also collected the (left) fragment before I got the quest. Now it doesn’t show anymore, but I don’t “have” it in my inventory either for finishing the quest.
Can’t progress, character’s stuck.
Devs, do you have a plan for this?
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The same mistake
Is it possible to cancel the quest?
Possible solo solution: So I had this happen yesterday, now today on my second character I figured I’d try to do the quest as straight by the book as you can and that worked for me.
I basically refused to pick up any fragment on the way to the moonlit shrine. I went there first, talked to the lady, got the quest properly and then decided to back into the two zones to get the fragments. Just to be sure I also picked up the waypoints so that after the first fragment I could TP to the next zone immediately to pick it up and went straight to the moonlit shrine. Everything went according to how the quest is supposed to play out.
Not sure if it’s diagnostically relevant for the devs or others but the path I took way: Lagon’s Isle → Coral Pools → Moonlit shrine → Strand of storms (pickup fragment 1) --TP–> Coral Pools (pickup fragment 2) → Moonlit shrine
Edit: Likely once you’re locked there’s no other solution but to have another player help you, or use the key that people were talking about.
Same problem on my solo character. Before the patch I could grab one seal and open the way (same with Temple of Eterra in in the first chapter. Haven’t tried it since the patch), so I wonder if this was an attempt to fix that bug? It’s a bummer either way.
It is quite simple really, as far as I am concerned, I understand that EHG are a small company and don’t have huge budgets. However this should be a simple thing to fix, if you can spend time to make priority stash tabs. ITS THE SAME CRAP THAT WE HAVE TO LIVE WITH NOW. WE WILL SELL YOU BETA PRODUCTS THAT STAY IN BETA.
This is fraking stupid. Who releases a game then makes content when they have bugs you cannot complete the main story. Back to POE till these devs learn to code.
I agree the game, is not complete till the campaign is DONE and DUSTED 
Weekend and I guess poe will get may money as I can progress through that campaign. Fraking waste of hours on this game. I just left a neg review maybe theyll learn like the HD 2 devs.
I agree, it is so annoying that they take my time, then expect me to ask in chat for TP’s or keys to progress around their incompetence. At this point, the games’ progression systems are negated because everyone who has worked around them have progressed. Future time investments is a waste of time for me.
Same for me. Unable to progress because of quest bug.
So its already 2 days since the players report it in this season and no comment from the devs?
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I think we have given enough time and forgiveness. It sadly is just time to say good bye to what could have been a good game 
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You guys are unhinged. I do however think this should definitely be a priority 1 fix. It seems a very common issue with actual game breaking results.
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Got both fragments, went back to the Moonlit Shrine and the only alter there is unclickable. The other two altars (east and west?) are not there.
Truly frustrating as I have no known friends that play and don’t have temporal key.
No fix, no reply from EHG, it seems they don’t give a crap. No sense in starting a new character just to get to here again.
Same here, from what i can see the bug is known for a long time, but I guess it is better to release useless features instead of fixing game-breaking bugs.
This is the second time I get this bug. It’s insane how you haven’t fixed this game breaking bug yet. Everyone should just make it known on Steam with a bad review until they get their act together.