Is Support Team still functioning?


sorry to post this question here, as I have put up a request (18960) with regard to The Traveler’s Backpack and the pet was missing, however, it has been a month since the last email I received. During the period of time, I sent 3 emails to your team, with no reply at all. The last email I received was as below. Is Louie or the senior member mentioned still working in the Support Team? Thank you=)

Louie (EHG)
Apr 6, 2023, 19:02 CDT
Hey there,

We thank you for the information you have provided and I apologize for the fact that you have not received the Traveler’s Backpack yet. A senior member of the team will be looking into this concern and we will get back to you as soon as possible. We kindly request your patience and cooperation in the meantime.

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