Is it possible for the Bug Reports we submit in game to be visible somehow on the Form? If I need to provide an update with what I consider pertinent data for EHG, that currently isn’t possible as far as I know.
Maybe I just found out that what I thought was a bug was actually cased by a setting I had, or just restarting the game resolved it.
I’ve had this happen to a bug I sent some time ago. I went to discord and contacted them via modmail and they were able to remove it from the list that way.
I don’t know about being visible on the forum, but it would be nice if we could access the bugs we reported via our account. Just go to some new option there that says “Bug reports” or something like that and we could see both the ones submitted in-game and those on the forum.
And by our account I mean the icon at the top right.
Yeah, that’s part of what I meant on the Forum, either in the Bug Reports section of the Forum or at least in our Accounts section.
I don’t think that would really work unfortunately. Even if we were to link the Forums to our ticket systems, it would run into issues with things like merged or moved tickets. It’s also possible that work has already begun on the report, so any updates to the original report may be missed. The best way to update a report would be to submit the information to our support team who can then find the current home where work is being done on it and update it for you.
Thank you very much for the response, it’s greatly appreciated.
To be clear here, running a link to the ticket system is what is very often done, and knowledgeable people are able to look at it and see that work is done.
I think it would substantially improve perception for your company towards their customers to allow that to happen.
It is not sensible to remove the existence of the whole idea because there are issues existing with visibility, as you stated, work might be missed… so? If that’s the cost then so be it. Not to speak of that being a organizational issue with visibility that can also happen internally, which isn’t good and should be resolved anyway.
From all the companies doing that I comparably don’t see the sheer quantity of complaints happening when it is open as it showcases a constant workflow. In the perception of a customer it simply seems like you guys are working on ‘nothing’ and dwiddling your thumbs. Which obviously isn’t true… but the visibility alone would counteract that substantially.
I have seen this before with support ticket systems, which is essentially just a running email chain with a system such as Zendesk. With our IGBR, it directly goes into our development tracker, which is a different beast entirely. I don’t believe I’ve ever seen a system link two-ways into a development tracker due to security. Though I’m not saying no one has ever done it.
Work also isn’t done on each individual report - an issue may be reported many times, and only linked in a main related task, merged, or even just marked as already being tracked. This is why updating an existing ticket/issue wouldn’t work. Particularly for more common issues, there may be thousands of individual reports - it’s not realistic to constantly review and post updates to all of them. It would be highly unlikely for any changes to an existing report to actually reach us. The best way to get updates through would be to either submit an update through our support team, or submit a new issue with the updated information as new submissions do get reviewed.
Yep, that’s true.
I imagine you got a internal bugtracker though, not the unsorted mess that comes in. Or at least… I direly hope you guys do 
That - and even in a curated form, maybe through a tag making things invisible to the open tracker for exploits and stuff like that - would be highly liked.
And there’s a few examples available for it, it’s only a display-mode basically, and with proper management to keep things not allowed to be seen (it’s a MP live-service game after all) to the public it can absolutely work.
I’ll link some examples, from ‘ok-ish’ to good ones and overly complex ones. Just to provide what it looks like in realization as examples.
Grounded 2:
https://grounded2.obsidian.net/issue-tracker
Cataclysm: Dark Days Ahead:
Minecraft (specifically the Java Edition):
https://bugs.mojang.com/browse/MC
Elite: Dangerous:
https://issues.frontierstore.net/reported-issues/elite-dangerous
Elite: Dangerous for example is similarly a live-service game and provides a overly comprehensive system. Whiel Grounded 2 is very barebones.
But both have a ongoing system which allows quick visibility for the customer.
I’ll have a look into these systems for sure. It’s not that we don’t “want” to have more information available on bugs getting fixed, so if there’s a reasonable way we’d be happy to take it.