[In Game Guide] Daily or Weekly Current FAQ(s) page

[Burb]

I see a lot of the same questions getting asked on global/help channels in game as well as on other surfaces (Discord, Reddit, etc).

I’ve seen Judd (AND THANK YOU FOR IT) shipping many canned responses to these common questions.

It would be fantastic if there was a curated “current” or “popular subjects” FAQ in the IGG (mirrored to maybe a lastepoch.com recent-FAQ forum) that just had the latest “hot” subjects for linking in-game (IGG) for for linking in other surfaces (official forums).

Right now this would look something like:

• Latest Patch Notes
  – Succinct Summary (Link to Forum post)

• What we’re working on
  – Succinct Summary (Link to Forum post)

Popular Questions:
Q: Why am I naked? Am I a bear?
A: Known issue, foo bar baz

Q: Where did my pre 0.9 characters go?
A: Offline mode, foo bar baz

Q: Where did my post-0.9 stuff/progress go?
A: Rare bug, foo bar baz, provide data (discord link)

I would love to be able to help guide players to an IGG page for this stuff in-game (??betafaq… ??hottopics… etc).

Cheers!

[Llama8]

Yeah, still requires people to read it, which is the problem. And even if they do read it, they’ll wonder if there’s a more updated comment/whatever & ask anyway.

[Burb]

For sure. A large percentage of people won’t read it, much like they don’t read patch notes. Having the in-game context though does help communicate consistently. Being able to just link someone to pages in the IGG has been great and I suspect at least some of the people I’ve tried to help by doing this are likely to go use the IGG for other questions.

A bit off topic, but still related: The context-present help (holding alt and ctrl-alt) over items in this game is some of the best in-game specific guidance I’ve seen thus far! I LOVE the first-class, in-client help concept even if it isn’t a %100 solution to knowledge communication.