I'm going to ask for a refund

Hello everyone,

I would like to share my opinion about the game that was launched recently and the server issues that are affecting it.

I think the game is beautiful and well-made, but I also think that the developers failed to prepare for the launch day, which is a crucial moment for any online game.

The game was hyped by everyone before the release and we all expected that the servers would be flooded with login requests because everyone was eager to try the game. This was obvious to everyone, apparently everyone except the developers, who showed an embarrassing demonstration of incompetence by not anticipating this situation.

Considering that other companies that have developed similar games have all had problems on the launch day, but not as disastrous as this one. (And giving away some gifts does not compensate for this situation because people, as we can see, are not happy anyway and start asking for refunds on the Steam platform)

The only positive thing is that the company is communicative and updates the players on the “progress”, but these progress written on paper are not reflecting on the game.

Personally, if I have to wait 4-5 minutes every time to move from one area to another, no matter how good the game is, I get tired and annoyed and in the end my gaming experience is totally ruined.

Now we can speculate on the reasons why the developers are not able to fix these things, one of them is that the company is not investing enough to upgrade the servers, because they expect that after a certain initial period of access, most of the players will leave the game to do something else and then the average user base will settle on an average that can be handled by the current architecture, as it happened during the beta version of the game, where the loading between the zones did not cause problems (although I have to say sometimes with some lag even in the beta version).

Now it doesn’t take a genius to understand that this policy is a failing policy, because this initial period is a period in which the game itself represents a means of marketing, people are getting to know the game NOW, and if people NOW are unable to play, they will not be able to understand the potential of the game and therefore they will be inclined to abandon the game.

The company is losing a lot of potential players who could instead join those who stubbornly try to keep playing despite the continuous frustrations.

This is not just my opinion, but it is also supported by some statistics that I found on the internet. For example, according to Gaming Downdetector: https://downdetector.com/gaming/?sf114631988=1, the game has been experiencing server outages and problems almost every day since the launch, with thousands of user reports and complaints. According to Steam Support, the game has received more than 10,000 refund requests in the first week, which is a very high number for a new game.

According to GamesRadar, the game is facing the same issues that many other online games have faced on the launch day, but with a much worse outcome, because the developers did not learn from the mistakes of others and did not prepare enough resources and solutions

I hope that the developers will listen to the feedback of the players and will work hard to fix the server issues as soon as possible, because the game has a lot of potential and it would be a shame to waste it. I also hope that the players will not give up on the game and will give it a chance to improve and show its true value.

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You say you want a refund… but ended the post like this… you do realize that you’re doing exactly what hope players won’t do.

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I’ve always found refunding over launch issues to be rather petty. Now, if it’s a month later and the servers still don’t work that’s more understandable, but it’s not like the developers have been radio silent or anything like that. They are actively communicating what’s going on.

Not only that, they gave us Full Offline mode, which is almost always the reason people use to refund when the servers aren’t working. “I can’t even play the game I bought!” Except, with Last Epoch, you can and absolutely nothing stops you.

Play offline for a bit, come back later, or surf through the server noise (which is 100% possible or there wouldn’t be load in the first place). Refunding over temporary issues, to me, is extremely petty.

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unfortunately you cant refund a month later - so the logic is: refund asap - come back if its fixed.

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This in a nutshell.

I am playing this game from the early access so I do know what the game potentially has to offer, I am speaking about people that do not know the game, bought it and get frustrated by these issues.

But then why refund to begin with. Do you expect the devs to say “Guys, we can’t figure this shit out. Game will be broken forever”?

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Ok so delete your wall of text and refund Byeeeeeeeeeeeeeee

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You don’t have to tell everyone you’re leaving. You can just leave.

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Yeah game is really good, sorry I have not experienced much of what some are complaining about. Must be my early access privilege. The faux outrage posts in game forums after a launch are amusing for about a second, and then I go right for the ignore menu.

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What is this copypasta attention whoring topic? I am going to just flag it as spam as this is the feedback and suggestion, not the whiny rant section.

Guy joined 1d ago just to spam the same useless shit that is spewed on reddit showing that he doesn’t even read the developers update with that “we can speculate”

Bunch of ignorant arrogant karens. Fuck off the lot of you.

Also… Lo vedo che sei italiano “tishotto”, vattene affanculo te e le tue saccentate di sto cazzo, coglione.

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You could at least make it slightly less obvious you are just baiting people to click your article

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Yeah, I can’t play the game ON THE DAY OF RELEASE!! GIVE ME MY MONIES BACK!!!

I’m sure they demand refunds when their Amazon shipments are a day or 2 late as well, right? I mean, mail has been a thing for 100s of years, and they haven’t figured out how to completely eliminate delays with shipments??? REEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE!!!

So … you lied in the title to get attention?

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I support everyone who wants to do this in doing it.

Somebody who wants to refund and rage out about a game just because of launch day server issues is human poison and the game is better off without them being part of it.

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